Teams at Coder

Provides senior-level technical support to enterprise customers by reproducing and debugging complex issues, resolving high-severity incidents, and communicating solutions. Collaborates with Product, Customer Success, and Account Management, leads customer debugging calls, identifies product feedback, documents support activity, mentors team members, improves workflows, contributes to technical documentation, and participates in an on-call rotation.

Execute and optimize demand generation programs across sponsorships, paid campaigns, vendor channels, regional markets, and lifecycle programs. Manage vendors, budgets, timelines, launches, reporting, and stakeholder coordination. Analyze performance data from marketing platforms to recommend optimization, renewal, scaling, and future testing. Support localized campaigns across Europe and APAC while documenting processes and learnings.

Leads AMER Sales Operations with a focus on Customer Success systems and processes. Owns Pylon and Salesforce workflows, reporting, dashboards, data quality, customer health metrics, renewal forecasting, and lifecycle playbooks. Partners with Customer Success, Sales, Sales Engineering, and leadership to improve handoffs, onboarding, renewals, expansion, and operational efficiency. Troubleshoots systems, develops documentation, and turns operational analysis into scalable recommendations.