Jobs at Coursera

Leads FP&A systems transformation across a complex technology organization. Owns planning platform consolidation, evaluates IBM Planning Analytics and Workday Adaptive Planning, manages implementation vendors, automates reporting and close workflows, and establishes governance, access controls, data standards, and training. Partners with decentralized FP&A teams to build tailored financial models, improve insights and ROI optimization, and manages two technical team members through the transition.

Partner with the Enterprise GM to design and execute multi-year strategies, drive cross-functional integration, and implement operating models. Lead complex transformation initiatives, enable executive decision-making, synthesize cross-org insights, and build senior stakeholder alignment to ensure resource allocation and operational excellence across the company.

Lead retention strategy for Coursera + Udemy by diagnosing churn drivers, sizing opportunities, prioritizing experiments, and coordinating cross-functional initiatives to improve renewals, engagement, payment recovery, save/winback, and long-term customer value. Build business cases, own experimentation roadmap, and communicate executive-ready recommendations and dashboards to Consumer leadership.

Lead end-to-end analytics for Customer Success: perform deep-dive diagnostics, build predictive models (churn/upsell), apply causal inference and experimentation, measure impact of initiatives, self-serve data pipelines and dashboards, and deliver AI/LLM solutions and actionable insights to reduce churn and drive revenue.

Own new business, expansion, and renewals within an assigned territory by prospecting and selling to senior higher-education leaders. Build pipeline, meet quotas, drive retention and growth, collaborate with Customer Success, cross-sell products, understand procurement and for-credit use cases, and travel for client meetings and events (~25%).

Lead product strategy and roadmap for high-priority Coursera + Udemy platform areas, focusing on creator-centric content creation and AI-powered experiences. Drive end-to-end execution from discovery to launch, partner with engineering, design, and data, leverage customer insights and metrics, mentor peers, and deliver measurable commercial and learner outcomes in an ambiguous, fast-moving environment.

Own end-to-end offer strategy and economics for Coursera and Udemy consumer businesses. Design discount frameworks and approval guardrails, set evergreen and seasonal promotion rules, build measurement and experimentation plans to isolate incremental lift and cannibalization, manage exceptions, partner cross-functionally on P&L and compliance, and provide leadership to promotions specialists during platform harmonization.

Define and drive Coursera's multi-quarter mobile strategy and vision. Lead end-to-end product lifecycle for native iOS/Android apps, partner with engineering, design, data science, and marketing, use experimentation and research to prioritize work, influence cross-org investment decisions, and raise product craft to improve discovery, engagement, retention, and measurable business outcomes for millions of learners.

Provide senior legal support on global privacy compliance with an initial focus on Udemy. Advise on US and international privacy laws (CCPA/CPRA, GDPR), privacy program buildout, DPIAs, incident response, data subject requests, regulatory engagement, and AI-related privacy issues. Partner with Product, Engineering, and InfoSec, mentor legal/privacy team members, and deliver pragmatic, business-focused guidance to senior leadership.

Provide front-line global IT support for 2500+ endpoints (primarily Mac), troubleshoot hardware/software/network issues, manage SaaS and hardware asset lifecycles, onboard/offboard users, administer AV systems and video-conference rooms, create knowledge content, train new hires, handle escalations and liaise with systems and network teams.

Provide strategic guidance on complex SaaS deals, pricing, discounts, and revenue recognition. Lead quote-to-cash optimizations, manage high-value escalations, mentor junior deal desk staff, and drive cross-functional process improvements and system enhancements to ensure compliant, scalable deal governance.

Lead a global Deal Desk team to enable scalable, compliant enterprise deal execution. Own pricing governance, approval frameworks (Salesforce CPQ), operational KPIs, cross-functional alignment with Sales/Finance/Legal, and continuous improvement to accelerate revenue while managing complex, high-impact commercial transactions.