Jobs at Cox Enterprises

Own and grow a portfolio of enterprise and upper mid-market clients, driving revenue, retention, and expansion of managed and professional services. Build senior stakeholder relationships, develop account plans, manage opportunities through the full sales cycle, coordinate cross-functional delivery, monitor account health, and ensure forecasting and CRM hygiene.

Own and grow a portfolio of strategic enterprise clients by building C-suite relationships, driving revenue and retention, leading multi-year services engagements, aligning cloud and managed-service solutions to business outcomes, coordinating cross-functional teams, managing pipeline and forecasts, and serving as executive escalation for client success.

Lead platform architecture and long-term vision for automotive retail solutions. Define high-level designs, interfaces, and non-functional requirements. Partner with product and engineering to prioritize architectural runway, guide implementation teams, and align multiple release trains. Advocate solutions, establish delivery automation/testing strategies, and promote reuse of shared capabilities across Cox Automotive.

Lead enterprise product operations to standardize product management practices, embed AI-first methodologies, develop playbooks and learning programs, drive adoption of discipline frameworks, and partner cross-functionally to improve product readiness and operational change across Cox Automotive.

Contribute across the full SDLC to design, build, test, deploy, and support cloud-native, service-oriented applications. Implement design patterns, data ingestion and cleansing pipelines, integrate with databases and third parties, collaborate with cross-functional teams, and experiment with AI agents and prompt engineering to enhance product features and delivery.

The Lead Software Test Engineer ensures the quality of complex software platforms by developing tests, coordinating automation efforts, and embedding quality standards across engineering and architecture teams.

Lead discovery and delivery for a defined inventory product area: conduct customer interviews, analyze data, write specs, manage backlog in Rally, engage stakeholders and dealers, collaborate with engineering/UX/architecture, and drive go-to-market and adoption activities.

Design and own small-to-mid product features for desktop and mobile: create flows, wireframes, prototypes, apply and extend design systems, run user research and usability testing, collaborate with product and engineering, and use LLM/AI tools to accelerate discovery and prototyping.

Lead data architecture, reporting platform, and product catalog strategy for the Xtime fixed-ops portfolio. Translate business needs into data models, integrations, ETL, and reporting solutions; define standards, reference architectures, and governance; own reporting platform architecture and proofs of concept; collaborate across product, engineering, and stakeholders to align roadmaps, non-functional requirements, and delivery for scalable, secure data and catalog systems.

Lead Customer Success to ensure customers realize committed business outcomes, improve retention, reduce churn, and enable expansion. Build segment-specific playbooks, orchestrate cross-functional teams, run executive engagements, own renewals/expansion enablement, establish CS KPIs and governance, and hire and develop the Customer Success leadership and CSM organization.

Lead discovery, roadmap, and spec-driven delivery for Provision and ProfitTime inventory products. Connect workflows across Cox Automotive, apply AI tools, use data from Amplitude/Tableau/Snowflake to drive decisions, and own adoption, go-to-market, and stakeholder alignment.

Drive new hybrid multi-cloud managed and professional services sales to upper mid-market and enterprise accounts. Build net-new pipeline, engage executive buyers, manage complex multi-year deals and multi-SOW pursuits, leverage cloud partner ecosystems, use Salesforce for forecasting, and collaborate cross-functionally to negotiate contracts and ensure service delivery.

Lead product efforts for dealer vehicle acquisition workflows using data and AI. Drive discovery, roadmap, spec-driven delivery, KPI monitoring, adoption, and cross-functional stakeholder alignment for B2B SaaS products.

Lead product management for enterprise inventory platform capabilities: drive discovery, write spec-driven requirements, prioritize backlog, align cross-functionally, and own adoption and outcomes for dependent products and teams.

Lead platform-level product strategy and discovery for a modular inventory management platform. Define roadmaps, translate technical concepts to business value, prioritize backlogs, track success metrics, and collaborate with product owners, engineering, architecture, UX, and global teams to deliver incremental business and technical outcomes using agile methods.

Lead and execute change enablement strategies for Fleet initiatives, including impact assessments, stakeholder engagement, readiness planning, adoption measurement, and cross-functional alignment. Partner with business leaders and L&D to identify capability gaps, advise on best practices, facilitate workshops, monitor adoption metrics, and drive continuous improvement of change methodologies. Support sponsorship activities and lead special strategic projects.

The Director of Solutions Architecture leads national pre-sales technical teams, aligning technical strategies to customer outcomes, driving revenue growth, and ensuring scalable solutions. Responsibilities include mentoring, strategy execution, and collaboration with sales and product leadership to enhance offerings and promote cloud and AI capabilities.

Lead workforce management operations and analytics for multi-brand contact center portfolio. Manage WFM and real-time teams, forecasting, capacity planning, scheduling, intraday operations, and WFM technology optimization (Genesys, Intradiem). Drive process standardization, continuous improvement, reporting, and stakeholder partnerships to meet service levels and business objectives.

Provide high-volume inbound/outbound customer support during evening and overnight hours; document contacts, originate and assign service transactions, coordinate towing and vendor scheduling, support dispatching, and maintain professional customer rapport.

Deliver onsite and virtual product training and consulting to dealer clients across assigned domains (DMS, Fixed Ops, Retail). Complete domain certifications, customize curricula, troubleshoot product issues, document training in Salesforce, manage travel and expenses, support product development and internal training, and keep up with automotive trends to drive product adoption.