Teams at CrossCountry Mortgage, LLC.

Provides system support for mortgage branch employees, specializing in Encompass LOS troubleshooting, loan setup, disclosures, system errors, and support-queue management. Coordinates projects, trains and mentors team members, maintains documentation, develops branch-specific solutions, and ensures compliance with mortgage regulations and agency guidelines. Supports West Coast operations during Pacific Time Zone hours.

Validate that loan origination system functionality and workflows reflect regulatory requirements and policies. Design and execute scripted and exploratory tests, document findings, log issues, retest fixes, and collaborate with Compliance, Legal, Technology, and Operations to support remediation and audit-ready evidence.

Provide legal interpretation and guidance on mortgage fees, disclosures, documents, and vendor integrations. Translate regulatory requirements into actionable business and testing requirements, review system configurations and document outputs for compliance, conduct legal research, document decisions, and partner with Compliance, Technology, Operations, and vendors to resolve issues and support implementations.