Jobs at Customer.io

Lead the global accounting function and team of approximately seven, overseeing close, general ledger, AP/AR, payroll, treasury, revenue recognition, equity compensation, controls, audits, tax coordination, and international compliance. Improve close timelines and reconciliation quality, author technical accounting memos, maintain audit-ready books, and drive automation across NetSuite and connected finance systems. Partner with senior stakeholders across the company while scaling accounting operations for a remote-first, multi-currency subscription business.

Lead company-wide product design vision, evolve the Pluma design system, and improve the connection between design intent and shipped products. Design experiences for developer and builder audiences, including CLI-native and API-first workflows, and lead human-AI and agentic product design. Partner with product and engineering leadership, guide design reviews, mentor Staff designers, raise organizational craft standards, and support hiring and calibration.

Own full-cycle recruiting for hard-to-fill go-to-market roles, with a strong emphasis on targeted outbound sourcing and engaging passive candidates. Build candidate lists, develop search strategies, partner with hiring managers, calibrate profiles using market data, manage candidate experience, and close offers. The recruiter will support Sales, Customer Experience, Marketing, and Business Operations searches, use AI tools to improve sourcing efficiency, and independently manage searches end to end.

Own full-cycle technical recruiting with a strong emphasis on sourcing hard-to-reach, passive engineering candidates. Build targeted search strategies, conduct personalized outreach, manage candidates through offers, and deliver a high-touch experience. Partner with engineering hiring managers to calibrate profiles, provide compensation and talent-market insights, and adjust strategies using data. The role also requires practical use of AI tools to improve sourcing efficiency and research.

Leads and supports internal IT operations for a globally distributed workforce. Manages a small IT team, oversees infrastructure and systems, improves identity, device, and SaaS tooling, partners across departments on onboarding and security, supports SOC 2 and ISO 27001 compliance, and establishes scalable processes, SLAs, ticketing workflows, and documentation. This is a hands-on player-coach role focused on reliability, security, efficiency, and employee experience.

Lead GTM finance owning the end-to-end P&L for Sales, Marketing, and Customer Success. Build first-principles financial models, drive unit economics and ARR forecasting, deliver exec/board reporting, partner on capacity/pricing, champion AI-enabled finance workflows, and hire and develop the GTM finance team as the company scales.

Partner with business leaders to drive talent management, performance cycles, organizational design, change management, employee relations, engagement, and people programs. Use people analytics to spot trends, advise managers, and support global workforce planning while contributing to the People Experience team and fostering DEIB and employee development.

As a Mid-Market Account Executive, manage sales from pipeline development to closing deals, focusing on new business acquisition within mid-sized clients. Engage in high-volume prospecting and conduct customer needs analysis to position solutions effectively.

Own the end-to-end design of a product area: strategy, flows, edge cases, and shipped quality. Design comprehensive user flows and self-service experiences, partner closely with PMs and engineers to implement and ship work (including contributing code and fixing UI), steward and extend the Pluma design system, prototype AI interactions, and mentor junior designers.

Full-cycle Mid-Market Account Executive responsible for prospecting, demos, and closing new B2B SaaS/MarTech customers. Build and manage pipeline (self-sourced and SDR-supported), conduct discovery calls, align solutions to customer needs, collaborate with SDR, Customer Success and Support for handoffs, and report on sales metrics and progress toward targets. Handle mid-market deals (typically under $50,000 ACV) with high-volume outreach.

Lead development and maintenance of Customer.io SDKs across platforms, improve SDK delivery infrastructure (CI, testing, release), partner with product/design, use AI agents to make multi-file code changes, and engage with developer customers to improve experience.

Own the self-serve product experience from signup through activation and upgrade. Identify and remove friction using data, experimentation, and customer insights. Define and track activation, retention, and monetization metrics. Run A/B tests and growth experiments, partner with Marketing, CX, Design, and Engineering to scope and deliver improvements, and communicate priorities and progress across teams and leadership.

Lead and develop a team of data scientists and analysts to deliver forecasting, experimentation, behavioral analytics, segmentation, churn and health-score models, and revenue forecasts. Partner with product, marketing, sales, and CX to define metrics, measurement frameworks, and analytics best practices while managing internal analytics platform capabilities.

As a Senior Software Engineer, you'll design and build distributed systems in Go, collaborate across teams, and ensure performance and reliability at scale.

The role involves owning the email channel's infrastructure, developing frontend experiences, designing backend systems, and ensuring deliverability in a cloud-native environment.

Own the monthly revenue close across subscription, consumption, and hybrid billing. Maintain deferred revenue schedules, flag rev rec implications on deals, partner with Rev Ops/Legal/Deal Desk, prepare audit-ready workpapers, and identify AI-driven automation opportunities to streamline revenue recognition processes.

The Senior Data Scientist will analyze customer data, design experiments, build models, and support data-driven decision-making across product, marketing, and customer experience teams.

Manage a portfolio of mid-market and enterprise SaaS accounts owning renewals, expansion, and churn mitigation. Drive adoption and ROI, build multi-threaded relationships, forecast pipeline, and collaborate with Customer Success, Sales, Legal, and Finance to advance complex commercial deals.

The Technical Operations Manager will build and maintain AI-assisted internal tools, automate systems across the company's tech stack, and support operational teams in a startup-like environment.

The Senior Software Engineer will design and build fullstack features using Go, React, and Ember, ensuring optimal customer experiences and system scalability while mentoring peers and driving projects.