Teams at CyrusOne

Manages technical customer operations for hyperscale data center clients, serving as the primary liaison between customers and internal operations and engineering teams. Coordinates incident resolution, maintenance, capacity planning, change management, performance reporting, documentation, and project initiatives. Ensures SLA alignment, clear technical communication, customer satisfaction, and continuous operational improvement.

Leads technical training strategy, governance, compliance, and effectiveness for data center facility operations across the AMER fleet. Oversees technician qualification programs, LMS governance, emergency preparedness drills, operational audits, incident-based improvements, and continuous improvement initiatives. Builds and leads a technical training team, establishes standards and performance measures, drives corrective actions, and ensures alignment with regulatory and company requirements.

Manages community affairs and stakeholder engagement for CyrusOne development projects across assigned markets. Builds relationships with officials, community organizations, businesses, and residents; supports zoning, permitting, entitlements, construction, and operations; identifies political, regulatory, community, and reputational risks; coordinates public meetings and communications; supports economic development, community investments, reporting, and market-entry strategies. Requires extensive travel across assigned Northern U.S. markets.