Teams at DecisionPoint Corporation

Provides frontline Tier 1 IT support to federal and DoD-aligned end users through phone, chat, and service portals. Responsibilities include password resets, account provisioning, MFA and SSO support, ticket triage, incident documentation, basic workstation and connectivity troubleshooting, ticket tracking, SLA adherence, and escalation to higher-tier teams. The role is fully remote and requires clear communication, adherence to SOPs, and an active Secret clearance supported by a Tier 3 background investigation.

Develops modern, responsive, accessible front-end interfaces, reusable component libraries, templates, and interactive features for federal and DoD-aligned IT environments. Collaborates with UX, backend, CMS, and product teams on API integrations, performance optimization, accessibility compliance, cross-browser troubleshooting, documentation, code reviews, and Agile delivery. Requires an active Secret clearance, bachelor’s degree, and at least seven years of front-end development experience.

Lead the vision, strategy, roadmap, prioritization, and delivery of software products supporting military family readiness programs. Translate stakeholder and user needs into requirements, manage backlogs and releases, guide Agile cross-functional teams, and balance customer experience, technical feasibility, cybersecurity, and mission priorities. The role requires extensive federal or enterprise product management experience, active Secret clearance, ITIL and CSPO certifications, and familiarity with low-code platforms, cloud technologies, and human-centered design.