Teams at Devoted Health

Lead product strategy and roadmap execution for healthcare initiatives, driving measurable outcomes in cost reduction, clinical quality, service experience, retention, and team efficiency. Partner with Clinical, Operations, Data Analytics, Engineering, and Compliance teams; communicate product insights to senior stakeholders; and serve as the subject matter expert for digital service delivery. The role requires strong software product management experience, healthcare expertise, data-driven decision-making, and the ability to ship consumer, practitioner, and AI-enabled products.

Owns healthcare integrations end to end across X12, SFTP, batch, and API exchanges. Designs workflows and data specifications, partners with technical and business teams, troubleshoots complex data issues, manages vendors and clearinghouses, ensures CMS compliance, and drives testing, deployment, monitoring, KPIs, documentation, automation, and AI-enabled operational improvements. The role supports claims processing and healthcare operations for Medicare Advantage members.

Leads a 150+ person outbound engagement organization responsible for case and campaign operations. Owns operational strategy, program development, performance targets, capacity planning, budgeting, workflow optimization, and launch readiness. Partners with cross-functional leaders across member experience, quality, compliance, product, analytics, and engineering to improve outreach outcomes, efficiency, quality, and member experience. Develops managers and supervisors while standardizing operating practices and scaling programs through data-driven experimentation and technology partnerships.