Teams at DFIN

Leads and grows a SaaS sales team and Global Capital Markets business. Responsibilities include recruiting and coaching sales talent, developing sales strategy, managing performance and forecasts, supporting client engagements, delivering sales enablement, optimizing CRM and sales processes, and collaborating with Product and Marketing to drive revenue growth.

The Senior Site Reliability Engineer ensures SaaS platforms remain reliable, performant, secure, and scalable. Responsibilities include building cloud infrastructure, implementing monitoring and alerting, automating operational runbooks and deployments, managing Infrastructure as Code, applying AI-powered observability and remediation, supporting Kubernetes and cloud networking, and leading incident triage and root-cause analysis during 24/7 on-call rotations.

Supports a portfolio of clients through proactive communication, issue resolution, onboarding, adoption campaigns, renewals, training coordination, and self-service enablement. Maintains CRM records, monitors client engagement and utilization, identifies retention or growth risks, and collaborates with internal teams to deliver consistent service. The role follows established playbooks while supporting high-volume client portfolios and peak-season financial reporting and proxy services.