Serve as a strategic technical partner for key cloud customers by designing architectures, providing consultations, conducting QBRs, optimizing performance and costs, driving retention and expansion, resolving escalations, and advocating for customer needs. Build tools and scripts, deliver technical presentations and training, maintain documentation, and collaborate with Engineering, Support, Marketing, and Account Management.

Own the vision, roadmap, developer experience, pricing, and unit economics for DigitalOcean’s App Platform, Serverless Functions, and Container Registry. Partner with engineering, finance, infrastructure, and go-to-market teams to improve platform efficiency, reliability, performance, adoption, retention, and margins. Responsibilities include customer discovery, compute capacity and cost modeling, architecture tradeoffs, competitive analysis, launches, and post-launch outcomes.

Leads complex commercial contract negotiations supporting AI, SaaS, PaaS, and IaaS offerings. Builds scalable go-to-market contracting processes, templates, playbooks, risk frameworks, and legal tools. Partners with Sales, Finance, Operations, Product, and senior leadership on contract lifecycle management, quote-to-cash processes, automation, strategic agreements, and high-priority initiatives. Requires extensive technology-sector negotiation experience, strong business judgment, and excellent communication skills.