Jobs at DISCO

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DISCO’s growing services team is seeking a customer-focused Technical Support Associate. In this role, you will provide assistance to end-users throughout the legal discovery process, troubleshoot technical issues, and guide customers to use the DISCO platform optimally. You will also provide critical technical input to the Engineering team to diagnose and address platform issues and prioritize enhancements to the product. The ideal candidate will have a passion for solving problems and creating highly satisfied customers. The role requires excellent technical skills in order to understand and address data file issues, identify and navigate network problems, and diagnose issues. The role also requires the ability to communicate effectively to both technical and non-technical users.

DISCO’s growing services team is seeking a customer-focused Technical Support Associate. In this role, you will provide assistance to end-users throughout the legal discovery process, troubleshoot technical issues, and guide customers to use the DISCO platform optimally. You will also provide critical technical input to the Engineering team to diagnose and address platform issues and prioritize enhancements to the product. The ideal candidate will have a passion for solving problems and creating highly satisfied customers. The role requires excellent technical skills in order to understand and address data file issues, identify and navigate network problems, and diagnose issues. The role also requires the ability to communicate effectively to both technical and non-technical users.

Great products need great architecture. As an Engineer, you’ll help design and build the services and tools that provides Engineering leverage so that we can scale the business. We are hiring people that approach design from a systems perspective and have the aspirational goal of everything ‘well-crafted’. A great candidate can deliver real cross-team value while pursuing ‘high marks’ on leverage and efficiency across the platform and teams.

Great products need great architecture. As an Engineer, you’ll help design and build the shared services that provides Engineering leverage so that we can scale the business. We are hiring people that approach design from a systems perspective and have the aspirational goal of everything ‘well-crafted’. A great candidate can deliver real cross-team value while pursuing ‘high marks’ on leverage and efficiency across the platform and teams.

Monitor emails and respond to vendors regarding accounts payable related items. Process and reconcile company corporate credit card accounts. Charge expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries. Verify vendor accounts by reconciling monthly statements and related transactions. Pay vendors timely while verifying federal id numbers; scheduling and preparing payments; ensuring appropriate approvals and documentation is received; and insuring credit is received for outstanding memos. Prepare account recons for various accounts. Prepare and distribute monthly, quarterly and annual filings, as required.

You see yourself as a strategist who partners with your peers, executives, and hiring managers on how to best approach a new search. You’re willing to experiment with new and ‘out-of-the-box’ approaches to recruiting and share your learnings with the broader team (or fail fast and adjust as needed). You’ve worked in an environment where each candidate journey is unique, and you’re able to adapt best practices, planning, and process when necessary. You’re self-motivated and are first to raise your hand to help others when needed. You're curious and a creative problem-solver who has no problem taking calculated risks. You're personable and can easily communicate with a group of diverse personality types. You're very organized, detail-oriented, and a speedy learner. You understand what data is important, and use this data to prove (or disprove) your hypothesis when exploring what’s working and what’s not. You can effectively prioritize and multitask so that you can meet multiple, tight deadlines. You have a high degree of integrity and confidentiality. You love learning and using new technology.

You have a working understanding of state-of-the-art machine learning (ML) modeling techniques. Experience with high-caliber teams continuously designing, building and improving ML models. Experience leading platform engineering teams that bring ML to production scale and robustness. Experience with all stages of product development including development of new ideas for new features or products, research and development, testing, rollout, and maintenance. Experience integrating production engineering and data science teams. A solid understanding of Python. Experience managing petabyte-scale datasets. Prior experience dealing with high volume distributed technical architectures with a high cost of failure, i.e. focus on reliability and availability. Experienced with AWS architecture or similar cloud providers; Azure, GCP.

As a Senior Product Designer for DISCO, you’ll design compelling digital tools that are intuitive, thoughtful, delightful - and at times magical - to improve the practice of law. You will synthesize insights from users about key outcomes and workflows in partnership with other designers, product managers, and engineers. You also will iteratively refine your designs on the basis of usability testing with internal and external subject matter experts.

Inside Sales Focused: Minimum 2+ years of “on the job” inside sales experience in an SDR, Account Executive, Manager and/or training capacity (onboarding focus is a plus!). Flexible and Fast Paced: Ongoing ability to be flexible, pivot when needed and thrive in a fast-paced environment. Great communicator: Someone that has very strong interpersonal and communications skills. Engaging and enthusiastic while being able to make the complex seem simple. Coaching Instincts: Comfortable giving feedback and can do so in a positive and constructive way. Creative and curious by nature: Someone that is willing to be a constant “problem solver”, takes initiative and has the willingness to learn. Leader and team player: Be able to question the status quo; confident enough to work with sales leadership as well as with cross-functional leaders. Uncanny focus: Ability to prioritize what tasks and projects to focus on and continuously re-prioritize while keeping in perspective of our short term vs. long term goals. Tech Enthusiast: You love the newest technologies, are a geek about AI, you can explain to your grandmother what SFDC is and believe that end users can have a truly “magical” experience.

Serve as primary POC to manage customer data through the eDiscovery lifecycle. Create review workflows and administer DISCO databases. Advanced knowledge of the DISCO platform and its capabilities so that you can advise clients on best practices for early data assessment, document review and production, trial and depo preparation. Act as DISCO ambassador with clients and at client functions. Develop rapport and open communication with clients regarding DISCO usage, status reporting and core product functionality. Deliver product training to attorneys and litigation support specialists. Provide feedback and feature requests to the product and engineering teams.

Serve as POC for clients during DISCO Managed Review projects. Develop custom workflows in DISCO platform based on inputs from our clients. Optimize data populations for early data assessment, review and production based on client inputs. Create review workflows and administer DISCO databases. Advanced knowledge of the DISCO platform and its capabilities so that you can advise clients on how to use the technology for early data assessment, document review and production, trial and depo preparation Provide feedback and feature requests to the product and engineering teams Create and refine DISCO standard documentation, including but not limited to, review protocols, status reports, training guides and review workflows.

The Sales Operations Analyst is an integral member of the Sales Operations Department and interacts with Sales leadership, Sales Enablement, Services, Finance, and Marketing to create scalable processes and tools to enable the company to grow and capture market share. The Sales Operations Analyst reports to the Director of Sales Operations. The primary responsibility of this position is communicating and implementing sales processes and best practices within Salesforce.com, Ops, Pendo, SpringCM, and other sales tools to enable the Sales team.

Support monthly billing cycles, prepare invoices and review invoices for accuracy. Follow up with clients regarding past due accounts receivable balances. Effectively manage accounts receivable balances to ensure low DSO metrics. Monitor emails and respond to clients/internal staff regarding billing and collection items. Run ad-hoc reports in systems to answer customer questions. Manage data in Excel using vlookups, pivot tables, filters etc. Process, record and reconcile client payments . Assist with the completion of miscellaneous tasks as they arise. Perform other duties and projects related to role as assigned.

Your mission is to build magical legal technology. You will have at your disposal the best engineers, product managers, and designers that money and mission can buy; and you will operate in a product-first company that deeply believes that enduring value is created only by building magical products. As Steve Jobs was to Apple, you will be to DISCO.

Prior experience dealing with high volume distributed technical architectures with a high cost of failure, i.e. focus on reliability and availability. Prior experience handling and scaling petabytes of data in an architecture that can handle tens of thousands of requests a second in a highly distributed environment using enterprise bus architectures like Kafka. Experienced with AWS architecture or similar cloud providers; Azure, GCP. Familiar with serverless architecture such as Lambda and container architectures such as Kubernetes and ECS. Prior experience with all relevant types of databases including relational, document, search, and columnar. Prior experience balancing tradeoffs of performance, consistency, and transactional properties. Possess the ability to rationalize all activities from a business bottomline point of view . Able to work collaboratively with diverse leaders, communicate the platform infrastructure strategy across all levels of the organization, and build consensus around key initiatives and projects. Prior experience leading teams of 5 to up to 50.

You possess strong organizational and communication skills. You are very computer literate and able to navigate NetSuite, PDFs, Microsoft Office, etc. You have Intermediate Excel skills (Vlookups, pivot tables etc.). Excel test will be facilitated. You possess an Associates Degree or have commensurate experience. You are willing to work extended hours.

As an Experience Designer for DISCO's Foundations team, you will help craft DISCO’s design system, UI-Kit and work with developers in creating the component library. You will also work across feature teams with designers as a visual design and patterns expert; raising the bar with magical and consistent experiences. You'll be in a close partnership with designers, product managers, and development leaders, and together you will define short and long-term product visions. Crafted to us means compelling experiences that are intuitive, thoughtful, simple, delightful, and when possible, magical. Experience with motion design is key for this role, as we look to push the limits of magical interactions throughout both our products and style-guide (VSD). You will assist in the creation of concept design which transcends multiple teams or new areas of our product. As well asl help run brainstorming sessions in the form of design sprints, design thinking or other various brainstorming methods.

Great products need great architecture. As a Platform Software Architect, you’ll help design and build the architecture that scales the business and can be confidently relied on. We are hiring people that approach design from a systems perspective and have the aspirational goal of everything ‘well-crafted’. A great candidate can deliver real customer value while pursuing ‘high marks’ on these Architecture Quality Attributes: 

As a Lead Software Architect, you will focus on identifying the architectural patterns that can provide leverage across a growing number of Feature Teams working together in a federated development model. You will drive the architecture of the Application Subsystems towards our aspirational goal of everything ‘well-crafted’. We don’t mean perfect but rather delivering real customer value as we pursue ‘high marks’ on these Architecture Quality Attributes: 

As a DISCO eDiscovery Business Process Architect, you will be an individual contributor supporting the Professional Services and Client Success teams in building and optimizing our client lifecycle from onboarding through active case management and closure. You will work cross functionally with the Client Success, Implementation, Training, Project Management, Managed Review, Technical Support, Data Operations and Forensics teams to drive innovative solutions to impact the DISCO client experience. You will report to the VP, Professional Services. 

Execute effective Account-Based Prospecting strategies to increase conversion for high profile accounts. Prospect and identify key decision-makers with your target accounts. Generate repeat business with existing customers. Work hand in hand with Strategic Account Manager (SAMs), Customer Success Managers (CSMs), Product Marketing Marketers (PMAs) trainers, and other key members of designated growth pod. Maintain broad knowledge of competitive markets and sales techniques. Customize campaigns, collateral, case studies, references, etc. that demonstrate an in-depth understanding of each account's specific use cases and the impact achieved by existing users at those accounts .

We are seeking a hands-on VP of Operations to join our Executive Team. Reporting to the CEO, this individual will drive day-to-day execution, process, and metrics rigor at DISCO while also managing special projects, cross-functional initiatives, and a regular cadence of alignment activities, including OKRs, quarterly offsites at multiple levels, and annual kickoff.

We are looking for an experienced Finance leader excited to play a key role in our growth by providing insightful financial analysis that drives our long-term operational and financial plans. This person will work directly with our CFO and a cross-functional leadership team to set strategy, develop and manage budgets and the long-term financial forecast, and drive initiatives.

We are looking for an experienced marketing leader to join DISCO that is excited to help us scale in North America (and beyond). Working directly with our CMO and a cross-functional leadership team, the VP of Marketing Campaigns is a highly collaborative, business-savvy professional who has solid experience in building marketing programs with sales and measuring business impact. You will be responsible for developing and executing a clearly defined strategy that drives revenue growth for the company while growing DISCO awareness and brand. The successful candidate will lead the strategy, campaign development, and execution of lead nurturing programs, with a focus on innovative marketing initiatives that are relevant, timely and actionable.

Deliver internal training to Services team members on product functionality, eDiscovery practices, and internal DISCO processes and procedures. Assess internal team members’ skills and knowledge via project-based learning, and provide constructive feedback and personalized training based on outcomes. Deliver external training to customer groups via face to face and virtual environments, including onboarding, role-based training, and advanced training per customer requirements. Make complex technological and legal concepts accessible via quality instructional practices and clear communication. Build and maintain DISCO product expertise for end-users & administrators, as well as domain knowledge about the eDiscovery industry and legal SaaS at large. Collect and utilize customer feedback to identify growth areas for the program and delivery . Collaborate on the development of relevant courseware materials based on customer needs and gaps in training content. Participate actively in team meetings and individual interactions, providing insight to training operations and needs, as necessary.

Great products need great architecture. As a Senior Software Engineer, Platform, you’ll help design and build the architecture that scales the business and can be confidently relied on. We are hiring people that approach design from a systems perspective and have the aspirational goal of everything ‘well-crafted’. A great candidate can deliver real customer value while pursuing ‘high marks’ on these Architecture Quality Attributes: 

This position is responsible for analyzing marketing campaigns and programs against defined KPIs, and creating dashboards and reports that lead to actionable insights and recommendations on how the team can improve. You will work closely with the internal marketing team and with sales operations, sales, and other key GTM functions. The Marketing Data Analyst should have a passion for using data to make better marketing and business decisions to propel our team toward the best outcomes. The ideal candidate is passionate about the combination of data, technology, and marketing and is skilled in building cross-functional strategies that help drive revenue. This person will thrive in a fast-paced environment and is comfortable creating an overall strategy as well as hands-on execution. 

DISCO is looking for ambitious and driven Sales Development Representatives to join our growing sales team. In this role, you will produce new sales qualified leads to fuel the sales pipeline by identifying, qualifying, and setting meetings for Regional Sales Executives.

A key contributor to the sales new hire onboarding experience (pre-day 1 to 1 year). Ability to identify strengths and areas of improvement through shadowing. Support sales process and best practices through coaching on topics such as meeting facilitation, customer discovery and situational preparedness for sales meetings. Access skills, knowledge and “sales readiness” during onboarding to help sales managers evaluate progress and create development plans. Make recommendations on how to improve performance through the use of coaching, training or helping to remove internal barriers. Help foster a coaching culture by empowering sales managers to use coaching and sales best practices. Use sales data (SFDC, internal reports) and KPI’s to help sales managers create effective 1:1 coaching plans that lead to increased sales productivity by focusing on things like pipeline and call activity. Work with managers during onboarding to develop territory business plans that helps improve short term and long term focus of their sales new hires.

DISCO is looking for ambitious and driven Product Marketing Manager to join our growing marketing team. In this role, you will develop and execute go-to-market strategies for products and features, act as a thought leader for our products, inform product strategy, and help position DISCO as a market leader.

Review revenue events to ensure they are configured correctly in the system of record. Assist in implementing Salesforce to NetSuite integration and manage integration post-implementation. Revenue contracts to ensure compliance with internal policies. Review revenue contracts and interpret financial terms correctly. Provide assistance monitoring emails from clients/internal staff regarding revenue/billing inquiries. Review the accuracy of invoices and credit memos. Create new accounts and maintain accurate records of customer information in Salesforce and NetSuite/QuickBooks. Run reports in NetSuite/QuickBooks and Salesforce. Manage data and prepare reports in Excel. Assist with the completion of various tasks as they arise. Perform other duties and projects, as assigned.

As a Systems Administrator, you will help scale DISCO by orders of magnitude and extend the organization’s presence globally while ensuring the security of the company’s intellectual property and user data. You will be responsible for handling endpoint management, deploying and integrating new services, and acting as an escalation point and mentor for our growing IT helpdesk.

DISCO is looking for ambitious and driven Product Marketing Associate to join our growing product marketing team. In this role, you will plan, create, coordinate, and execute on go-to-market activities to grow user adoption and driving engagement at key clients. This is a role with lots of potential for growth within Product Marketing – as a Product Marketing Associate, you will have the opportunity to develop your product marketing skills for the next step in your career.

Be a part of an autonomous, cross-functional team designing, building and operating strategic, user-focused feature sets. Take ownership of the technical design, grooming, and delivery of your team’s features. Working with other teams to identify and manage the cross-team dependencies inherent in delivering a committed feature set. Potentially creating services that enable users to build complex search queries that remain responsive while spanning terabytes of data.

DISCO is looking for an Executive Assistant to work collaboratively with multiple organizations within the company to help drive the success of DISCO. In this role, you will manage multiple schedules, travel itineraries, and coordinate meetings and special events. A high level of professionalism and discretion is required as you will be working with external parties including the Board of Directors, outside executives, clients, vendors, and other Executive Assistants.

As the Head of Enterprise Solutions, you are responsible for aiding DISCO’s clients in maximizing the power of DISCO for their firm-wide rollout. You will aid in the scoping of each implementation with the project team and lead the development of solution automation and workflow development. 

As the Director of Project Management within DISCO's Professional Services organization, you will be responsible for building out the managed service offering, including the project management staffing, training, and performance measurement. You will be overseeing the growth of the client service function as well as be responsible for fostering and developing strong client relationships. You will serve as a point of escalation for internal teams. 

Drafting and negotiating subscription/cloud agreements for customer and partner SaaS offerings worldwide, assisting and participating in the definition and development of customer contract templates, policies, procedures and programs, as well as legal process templates and training, drafting and negotiating all aspects of vendor and customer contracts, and primary responsibility to one or more additional substantive legal areas.

Manage day-to-day eDiscovery operations to ensure the effective and efficient delivery of eDiscovery services, including those related to the collection, data management, ingest, and production of data for Disco cases. Establish and refine processes and procedures to align with eDiscovery industry best practices. Design and enforce effective quality control measures to ensure the quality and scalability of Data Operations . Collaborate cross-functionally within and across the various internal functions to address client concerns and barriers. Develop processes and procedures, as well as identify risks, issues, and tools required to effectively manage projects. Work with engineering, project managers and other groups within DISCO to resolve technical problems and/or client concerns.

As an Application Platform Architect, you will focus on identifying the architectural patterns that can provide leverage across a growing number of Feature Teams working together in a federated development model. You will drive the architecture of the Application Subsystems towards our aspirational goal of everything ‘well-crafted’. We don’t mean perfect but rather delivering real customer value as we pursue ‘high marks’ on these Architecture Quality Attributes: 

As a member of the Creative Services department, your role is to make DISCO look good. Creating a professional appearance for the company is valuable to current customers, prospective customers, and your fellow employees. You will execute beautiful and functional design for a variety of print and digital projects. You will create layouts using modern typographic grids and develop imagery that aligns with DISCO's current branding, taking the designs to final deliverables. You will handle expectations and deadlines with internal clients and vendors to keep projects on track.

This position is responsible for analyzing marketing campaigns and programs against defined KPIs, and creating dashboards and reports that lead to actionable insights and recommendations on how the team can improve. You will work closely with the internal marketing team and with sales operations, sales, and other key GTM functions. The Marketing Data Analyst should have a passion for using data to make better marketing and business decisions to propel our team toward the best outcomes. The ideal candidate is passionate about the combination of data, technology, and marketing and is skilled in building cross-functional strategies that help drive revenue. This person will thrive in a fast-paced environment and is comfortable creating an overall strategy as well as hands-on execution. 

We are looking for a Senior Business Intelligence Analyst who is passionate about helping provide our business and finance teams with insights and metrics that enable us to make better decisions. You will develop a deep understanding of our business operations, including many of our most important business processes. Reporting to the Director of Business Intelligence, the Senior Business Intelligence Analyst plays an important role in developing operational reporting, visualizations, and data-driven business insights across the company. You will collaborate across the organization with executives, analysts, software engineers, accountants, sales directors, and other key stakeholders.

DISCO is looking for ambitious and driven Product Marketing Associate to join our growing product marketing team. In this role, you will plan, create, coordinate, and execute on go-to-market activities to grow user adoption and driving engagement at key clients. This is a role with lots of potential for growth within Product Marketing – as a Product Marketing Associate, you will have the opportunity to develop your product marketing skills for the next step in your career.

As an Application Platform Architect, you will focus on identifying the architectural patterns that can provide leverage across a growing number of Feature Teams working together in a federated development model. You will drive the architecture of the Application Subsystems towards our aspirational goal of everything ‘well-crafted’. We don’t mean perfect but rather delivering real customer value as we pursue ‘high marks’ on these Architecture Quality Attributes: 

The Sales Engineer, serving as a product expert, is responsible for providing current and prospective clients with technical and workflow sales consulting support over the course of the customer lifecycle.  Sales engineers act as the technical liaison between our clients and cross-departmentally between Sales, Client Success, Product and Marketing stakeholders. This role is charged with fully understanding customer requirements, presenting DISCO solutions and services, providing workflow recommendations and generally supporting the pre-sales function of domain expertise throughout the client buying life-cycle.  The Sales Engineer will additionally serve as a lead point of contact for scoping and managing pre-sales product assessments including deep-dive education and proofs of concept. When responding to RFI/RFP and InfoSec inquiries, the Sales Engineer will be responsible to lead the research and response efforts related to product, service and security content. 

A key contributor to the sales new hire onboarding experience (pre-day 1 to 1 year). Ability to identify strengths and areas of improvement through shadowing. Support sales process and best practices through coaching on topics such as meeting facilitation, customer discovery and situational preparedness for sales meetings. Assess skills, knowledge and “sales readiness” during onboarding to help sales managers evaluate progress and create development plans. Make recommendations on how to improve performance through the use of coaching, training or helping to remove internal barriers. Help foster a coaching culture by empowering sales managers to use coaching and sales best practices. Use sales data (SFDC, internal reports) and KPI’s to help sales managers create effective 1:1 coaching plans that lead to increased sales productivity by focusing on things like pipeline and call activity. Work with managers during onboarding to develop territory business plans that helps improve short term and long term focus of their sales new hires.

As a Systems Administrator, you will help scale DISCO by orders of magnitude and extend the organization’s presence globally while ensuring the security of the company’s intellectual property and user data. You will be responsible for handling endpoint management, deploying and integrating new services, and acting as an escalation point and mentor for our growing IT helpdesk.

As the Head of Enterprise Solutions, you are responsible for aiding DISCO’s clients in maximizing the power of DISCO for their firm-wide rollout. You will aid in the scoping of each implementation with the project team and lead the development of solution automation and workflow development. 

Review revenue events to ensure they are configured correctly in the system of record. Assist in implementing Salesforce to NetSuite integration and manage integration post-implementation. Revenue contracts to ensure compliance with internal policies. Review revenue contracts and interpret financial terms correctly. Provide assistance monitoring emails from clients/internal staff regarding revenue/billing inquiries. Review the accuracy of invoices and credit memos. Create new accounts and maintain accurate records of customer information in Salesforce and NetSuite/QuickBooks. Run reports in NetSuite/QuickBooks and Salesforce. Manage data and prepare reports in Excel. Assist with the completion of various tasks as they arise. Perform other duties and projects, as assigned.

As the Director of Project Management within DISCO's Professional Services organization, you will be responsible for building out the managed service offering, including the project management staffing, training, and performance measurement. You will be overseeing the growth of the client service function as well as be responsible for fostering and developing strong client relationships. You will serve as a point of escalation for internal teams. 

Responsible for the proper handling and management of incoming forensic data either via physical media or through Disco High-Speed Uploader. Run directory reports on all incoming data and custom scripts to copy and stage data for processing. Identify and troubleshoot issues encountered while working with data, and escalate to senior team members and \ or management. Assist in managing the media lab to ensure that media is logged and stored properly while maintaining the integrity and confidentiality of client data in accordance with Disco procedures. Manage the media lab inventory by ordering and stocking hard drive supplies as needed. Provide daily activity report listing all media lab activities .

We are looking for an experienced Finance leader excited to play a key role in our growth by providing insightful financial analysis that drives our long-term operational and financial plans. This person will work directly with our CFO and a cross-functional leadership team to set strategy, develop and manage budgets and the long-term financial forecast, and drive initiatives.

DISCO is looking for an Executive Assistant to support our CEO, as well as work collaboratively with multiple organizations within the company to help drive the success of DISCO. In this role, you will manage multiple schedules, travel itineraries, and coordinate meetings and special events. A high level of professionalism and discretion is required as you will be working with external parties including the Board of Directors, outside executives, clients, vendors, and other Executive Assistants.

The ideal candidate will have a passion for solving problems and creating highly satisfied customers. The role requires excellent technical skills in order to understand and address issues in Disco’s applications. The role also requires the ability to communicate effectively to both technical and non-technical users and be able to translate requirements from the services organization to the engineering teams.

Responsible for the proper handling and management of incoming forensic data either via physical media or through Disco High-Speed Uploader. Run directory reports on all incoming data and custom scripts to copy and stage data for processing. Identify and troubleshoot issues encountered while working with data, and escalate to senior team members and \ or management. Assist in managing the media lab to ensure that media is logged and stored properly while maintaining the integrity and confidentiality of client data in accordance with Disco procedures. Manage the media lab inventory by ordering and stocking hard drive supplies as needed. Provide daily activity report listing all media lab activities .

DISCO is looking for ambitious and driven Product Marketing Manager to join our growing marketing team. In this role, you will develop and execute go-to-market strategies for products and features, act as a thought leader for our products, inform product strategy, and help position DISCO as a market leader.

As a Senior Product Manager, you will know your product better than anybody. You will organize and manage all of the feature requests related to your area and represent them as a member of the DISCO Product Steering Committee. You will work closely with DISCO’s customers and brilliant designers to develop the most magical, consumer-grade product that the legal technology market has ever seen. You will transform user problems into specific user stories so that engineers can unambiguously build the perfect product to support our notion that every line of code will generate new revenue.

Deliver internal training to Services team members on product functionality, eDiscovery practices, and internal DISCO processes and procedures. Assess internal team members’ skills and knowledge via project-based learning, and provide constructive feedback and personalized training based on outcomes. Deliver external training to customer groups via face to face and virtual environments, including onboarding, role-based training, and advanced training per customer requirements. Make complex technological and legal concepts accessible via quality instructional practices and clear communication. Build and maintain DISCO product expertise for end-users & administrators, as well as domain knowledge about the eDiscovery industry and legal SaaS at large. Collect and utilize customer feedback to identify growth areas for the program and delivery. Collaborate on the development of relevant courseware materials based on customer needs and gaps in training content. Participate actively in team meetings and individual interactions, providing insight to training operations and needs, as necessary.

Manage day-to-day eDiscovery operations to ensure the effective and efficient delivery of eDiscovery services, including those related to the collection, data management, ingest, and production of data for Disco matters. Establish and refine processes and procedures to align with eDiscovery industry best practices. Design and enforce effective quality control measures to ensure the quality and scalability of Data Operations. Collaborate cross-functionally within and across the various internal functions to address client concerns and barriers.  Develop processes and procedures, as well as identify risks, issues, and tools required to effectively manage projects. Work with engineering, project managers and other groups within DISCO to resolve technical problems and/or client concerns.

As a Senior Product Designer for DISCO, you’ll synthesize user needs, data, visual, interaction design, and technology into thoughtful prototypes. User insights will help you discover problems and opportunity areas. You'll be in a close partnership with other designers, product managers and development leaders, and together, you will set a vision for both short and long-term products. You will design compelling tools that are intuitive, thoughtful, simple, delightful and at times magical.

CS Disco Inc. is hiring regional sales executives to close transactional eDiscovery deals at litigation boutiques and AmLaw 200 firms and grow our share of business within existing accounts. These are field sales positions based in major U.S. markets.

Drafting and negotiating subscription/cloud agreements for customer and partner SaaS offerings worldwide,assisting and participating in the definition and development of customer contract templates, policies, procedures and programs, as well as legal process templates and training,drafting and negotiating all aspects of vendor and customer contracts, and primary responsibility to one or more additional substantive legal areas.

Facilitating the development of current strategic accounts to meet or exceed assigned business goals. Responsible for building and maintaining relationships with key accounts. Facilitate communication with clients to build long-term relationships to help achieve business goals. Develop new business with current clients and identify areas of improvement when needed. Collaborate with other members of the sales team to grow opportunities within the territory. Meet sales targets and performance metrics.

As a Lead Back-end Software Engineer, you will build high-quality software delivering feature sets that delight customers while driving the architecture of one or more Subsystems towards our aspirational goal of everything ‘well-crafted’. We don’t mean perfect but rather delivering real customer value as we pursue ‘high marks’ on these Architecture Quality Attributes: 

Responsible for proactive management and risk mitigation of DISCO clients to ensure their long-term success and account expansion. Analyze business processes and client data to quantify account health and prioritize internal process changes as well as client outreach. Collaborate cross-functionally within and across the various internal functions to address client concerns and barriers.  Track critical feedback from meetings with client executives, and continuously advocate for product and process changes to improve CSAT.  Serve as the main external POC for any escalations to ensure issues are resolved quickly. Provide solutions to our clients by utilizing strong problem-solving skills with an analytical approach. Monitor trends in NPS and CSAT for assigned accounts to ensure company efforts are yielding the intended improvements in client experience.

Great products need great architecture. As a Platform Data Engineer, you’ll help design and build the architecture that scales the business and can be confidently relied on. We are hiring people that approach design from a systems perspective and have the aspirational goal of everything ‘well-crafted’. A great candidate can deliver real customer value while pursuing ‘high marks’ on these Architecture Quality Attributes: 

Work directly with customers advising them on how to best leverage DISCO in their day to day activities. Analyze client’s needs, fully understand their requirements and determine the appropriate course of action. Proactively monitor open tickets, contact customers and provide updates on a timely basis. Work with engineering, project managers and other groups within DISCO to resolve technical problems and/or client concerns. Proactively contribute to improvements in documentation and our product. Help define business and technical requirements for improving the day to day activities of the department. Display professionalism, quality service and a “can do” attitude to internal members/departments of DISCO as well as external clients and vendors via written and verbal communication.

DISCO is looking for ambitious and driven Sales Development Representatives to join our growing sales team. In this role, you will produce new sales qualified leads to fuel the sales pipeline by identifying, qualifying, and setting meetings for Regional Sales Executives.