Technical Support Manager
DISCO’s growing professional services team is seeking a client-focused manager for our technical support team. The DISCO platform provides attorneys and other legal professionals with a cloud-based database to deliver legal services, and as such, a background in ediscovery or the legal field is helpful, but not required. In this role, you will hire, manage, support, and coach a team of technical support associates who provide the first tier of technical assistance to DISCO’s clients. Successful candidates for this role will have a passion for client service, enjoy leading a team, and an aptitude to quickly learn new software. Your team will troubleshoot technical issues, collaborate with tier 2 and tier 3 technical teams on complex problems, and work in conjunction with other professional services teams to deliver an excellent client experience to users in our software. Finally, you and your team will provide critical technical input to the Engineering team to diagnose and address platform issues and prioritize enhancements to the product.