Jobs at DISCO

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As a Senior Product Manager, you will know your product better than anybody. You will organize and manage all of the feature requests related to your area and represent them as a member of the DISCO Product Steering Committee. You will work closely with DISCO’s customers and brilliant designers to develop the most magical, consumer-grade product that the legal technology market has ever seen. You will transform user problems into specific user stories so that engineers can unambiguously build the perfect product to support our notion that every line of code will generate new revenue.

Manage day-to-day eDiscovery operations to ensure the effective and efficient delivery of eDiscovery services, including those related to the collection, data management, ingest, and production of data for Disco matters. Establish and refine processes and procedures to align with eDiscovery industry best practices. Design and enforce effective quality control measures to ensure the quality and scalability of Data Operations. Collaborate cross-functionally within and across the various internal functions to address client concerns and barriers.  Develop processes and procedures, as well as identify risks, issues, and tools required to effectively manage projects. Work with engineering, project managers and other groups within DISCO to resolve technical problems and/or client concerns.

DISCO is looking for ambitious and driven Product Marketing Manager to join our growing marketing team. In this role, you will develop and execute go-to-market strategies for products and features, act as a thought leader for our products, inform product strategy, and help position DISCO as a market leader.

We are seeking a customer-focused individual with strong eDiscovery data processing skills to join DISCO’s growing Services team. In this role, you will consult with customers to prepare data for legal review in DISCO, provide assistance to end-users throughout the legal discovery process, troubleshoot technical issues, and guide customers to use the DISCO platform optimally. You will also provide critical technical input to the Engineering team to diagnose and address platform issues and prioritize enhancements to the product.

A key contributor to the sales new hire onboarding experience (pre-day 1 to 1 year). Ability to identify strengths and areas of improvement through shadowing. Support sales process and best practices through coaching on topics such as meeting facilitation, customer discovery and situational preparedness for sales meetings. Assess skills, knowledge and “sales readiness” during onboarding to help sales managers evaluate progress and create development plans. Make recommendations on how to improve performance through the use of coaching, training or helping to remove internal barriers. Help foster a coaching culture by empowering sales managers to use coaching and sales best practices. Use sales data (SFDC, internal reports) and KPI’s to help sales managers create effective 1:1 coaching plans that lead to increased sales productivity by focusing on things like pipeline and call activity. Work with managers during onboarding to develop territory business plans that helps improve short term and long term focus of their sales new hires.

Review revenue events to ensure they are configured correctly in the system of record. Assist in implementing Salesforce to NetSuite integration and manage integration post-implementation. Revenue contracts to ensure compliance with internal policies. Review revenue contracts and interpret financial terms correctly. Provide assistance monitoring emails from clients/internal staff regarding revenue/billing inquiries. Review the accuracy of invoices and credit memos. Create new accounts and maintain accurate records of customer information in Salesforce and NetSuite/QuickBooks. Run reports in NetSuite/QuickBooks and Salesforce. Manage data and prepare reports in Excel. Assist with the completion of various tasks as they arise. Perform other duties and projects, as assigned.

As the Head of Enterprise Solutions, you are responsible for aiding DISCO’s clients in maximizing the power of DISCO for their firm-wide rollout. You will aid in the scoping of each implementation with the project team and lead the development of solution automation and workflow development. 

About Us  DISCO is a recognized leader in legal technology — and we’re just getting started.  Founded in 2012, DISCO’s mission is to create great technology to modernize the practice of law. Our solutions apply artificial intelligence and cloud computing to help lawyers and legal teams improve legal outcomes for their clients. Corporate legal departments, law firms, and government agencies around the world use DISCO as their ediscovery solution

Client Success Manager About DISCO DISCO was initially developed at a litigation boutique in Houston. It was born out of the firm’s frustration with conventional eDiscovery tools that were slow and difficult for lawyers to use. Instead of being forced to adapt our work methods to technology, we wanted to invent technology that works the way lawyers work. DISCO was the result, and today we are the fastest-growing eDiscovery solution in North

Responsible for the proper handling and management of incoming forensic data either via physical media or through Disco High-Speed Uploader. Run directory reports on all incoming data and custom scripts to copy and stage data for processing. Identify and troubleshoot issues encountered while working with data, and escalate to senior team members and \ or management. Assist in managing the media lab to ensure that media is logged and stored properly while maintaining the integrity and confidentiality of client data in accordance with Disco procedures. Manage the media lab inventory by ordering and stocking hard drive supplies as needed. Provide daily activity report listing all media lab activities .

The ideal candidate will have a passion for solving problems and creating highly satisfied customers. The role requires excellent technical skills in order to understand and address issues in Disco’s applications. The role also requires the ability to communicate effectively to both technical and non-technical users and be able to translate requirements from the services organization to the engineering teams.

We are looking for an experienced Finance leader excited to play a key role in our growth by providing insightful financial analysis that drives our long-term operational and financial plans. This person will work directly with our CFO and a cross-functional leadership team to set strategy, develop and manage budgets and the long-term financial forecast, and drive initiatives.

We are seeking a customer-focused individual with strong eDiscovery data processing skills to join DISCO’s growing Services team. In this role, you will consult with customers to prepare data for legal review in DISCO, provide assistance to end-users throughout the legal discovery process, troubleshoot technical issues, and guide customers to use the DISCO platform optimally. You will also provide critical technical input to the Engineering team to diagnose and address platform issues and prioritize enhancements to the product.

The ideal candidate will have a passion for solving problems and creating highly satisfied customers. The role requires sufficient technical skill to understand and address data file issues, identify and navigate network problems, and diagnose issues. The role also requires the ability to communicate effectively to technical and non-technical users, helping them meet their discovery deadlines.

Responsible for the proper handling and management of incoming forensic data either via physical media or through Disco High-Speed Uploader. Run directory reports on all incoming data and custom scripts to copy and stage data for processing. Identify and troubleshoot issues encountered while working with data, and escalate to senior team members and \ or management. Assist in managing the media lab to ensure that media is logged and stored properly while maintaining the integrity and confidentiality of client data in accordance with Disco procedures. Manage the media lab inventory by ordering and stocking hard drive supplies as needed. Provide daily activity report listing all media lab activities .

CS Disco Inc. is hiring regional sales executives to close transactional eDiscovery deals at litigation boutiques and AmLaw 200 firms and grow our share of business within existing accounts. These are field sales positions based in major U.S. markets.

Drafting and negotiating subscription/cloud agreements for customer and partner SaaS offerings worldwide,assisting and participating in the definition and development of customer contract templates, policies, procedures and programs, as well as legal process templates and training,drafting and negotiating all aspects of vendor and customer contracts, and primary responsibility to one or more additional substantive legal areas.

DISCO is looking for an Executive Assistant to support our CEO, as well as work collaboratively with multiple organizations within the company to help drive the success of DISCO. In this role, you will manage multiple schedules, travel itineraries, and coordinate meetings and special events. A high level of professionalism and discretion is required as you will be working with external parties including the Board of Directors, outside executives, clients, vendors, and other Executive Assistants.

We are looking for an experienced sales leader to join DISCO that is excited to help us scale in North America (and beyond). This person will work directly with our CRO and a cross-functional leadership team to set strategy and drive initiatives that enable our field sales team to exceed their revenue targets.

Facilitating the development of current strategic accounts to meet or exceed assigned business goals. Responsible for building and maintaining relationships with key accounts. Facilitate communication with clients to build long-term relationships to help achieve business goals. Develop new business with current clients and identify areas of improvement when needed. Collaborate with other members of the sales team to grow opportunities within the territory. Meet sales targets and performance metrics.

As an IT Helpdesk Technician, you will help scale DISCO by orders of magnitude and extend the organization’s presence globally while ensuring the security of the company’s intellectual property and user data. You will be responsible for handling endpoint management, user account provisioning, and service desk requests while helping to facilitate this explosive growth.

As a Senior Product Designer for DISCO, you’ll synthesize user needs, data, visual, interaction design, and technology into thoughtful prototypes. User insights will help you discover problems and opportunity areas. You'll be in a close partnership with other designers, product managers and development leaders, and together, you will set a vision for both short and long-term products. You will design compelling tools that are intuitive, thoughtful, simple, delightful and at times magical.

Work directly with customers advising them on how to best leverage DISCO in their day to day activities. Analyze client’s needs, fully understand their requirements and determine the appropriate course of action. Proactively monitor open tickets, contact customers and provide updates on a timely basis. Work with engineering, project managers and other groups within DISCO to resolve technical problems and/or client concerns. Proactively contribute to improvements in documentation and our product. Help define business and technical requirements for improving the day to day activities of the department. Display professionalism, quality service and a “can do” attitude to internal members/departments of DISCO as well as external clients and vendors via written and verbal communication.

The ideal candidate will have a passion for solving problems and creating highly satisfied customers. The role requires sufficient technical skill to understand and address data file issues, identify and navigate network problems, and diagnose issues. The role also requires the ability to communicate effectively to technical and non-technical users, helping them meet their discovery deadlines.

DISCO is looking for ambitious and driven Sales Development Representatives to join our growing sales team. In this role, you will produce new sales qualified leads to fuel the sales pipeline by identifying, qualifying, and setting meetings for Regional Sales Executives.

DISCO seeks to hire a Training Specialist who is experienced, articulate and driven to deliver internal and external training to a variety of audiences. As a DISCO Training Specialist, you will be responsible for delivering an end to end training program to customers and internal client success employees via face to face and virtual formats.

Deliver internal training to Services team members on product functionality, eDiscovery practices, and internal DISCO processes and procedures. Assess internal team members’ skills and knowledge via project-based learning, and provide constructive feedback and personalized training based on outcomes. Deliver external training to customer groups via face to face and virtual environments, including onboarding, role-based training, and advanced training per customer requirements. Make complex technological and legal concepts accessible via quality instructional practices and clear communication. Build and maintain DISCO product expertise for end-users & administrators, as well as domain knowledge about the eDiscovery industry and legal SaaS at large. Collect and utilize customer feedback to identify growth areas for the program and delivery. Collaborate on the development of relevant courseware materials based on customer needs and gaps in training content. Participate actively in team meetings and individual interactions, providing insight to training operations and needs, as necessary.