Teams at DuraServ

Develop new industrial business through cold prospecting, site visits, relationship building, and full-cycle sales. Assess facility needs, recommend dock and door solutions, prepare accurate proposals, manage CRM pipelines, negotiate contracts, and close deals. Collaborate with service technicians to convert maintenance opportunities into service contracts and equipment upgrades while supporting clients through operational disruptions.

Leads business analysis for enterprise applications and reporting initiatives. Translates stakeholder needs into requirements and functional or technical specifications, partners with IT on scalable solutions, manages project scope and risks, maintains process documentation, supports UAT and change readiness, and drives process standardization. Establishes business analysis standards and best practices across a growing, multi-location organization.