eLoyalty

eLoyalty is a premier provider of business transformational solutions, assisting its clients to completely revolutionize the customer experience. Our parent company, TeleTech, has been an innovator in contact center management technologies for over 30 years. In 2001, TeleTech pioneered the virtual contact center, enabling global multichannel queues, high availability, and scalability for customer management applications. After a technology investment of over $250 million, we now process over 3.5 billion VoIP minutes and several billion transactions annually on our Cloud architecture. In 2011, TeleTech acquired eLoyalty, an award-winning technology services provider, augmenting the TeleTech Cloud suite of products with eLoyalty’s capabilities and intellectual property under the eLoyalty brand.