Employer Direct Healthcare Benefits Overview

Leads Lantern’s Consultant Relations function, owning major consulting and brokerage relationships, embedding the team in active deals, and improving referral quality, win rates, and account coverage. Builds named-account models, develops consultant-focused content, closes regional and segment coverage gaps, manages escalations, establishes outcome-based metrics, and partners cross-functionally with Sales, Client Success, Marketing, Clinical, Analytics, and other teams. Requires deep employer healthcare benefits expertise, strong consultant relationships, consultative sales experience, and proven people leadership.

Manage a portfolio of clients and brokers to ensure delivery and long-term value. Own execution of account plans, coordinate cross-functional deliverables, resolve service issues, drive adoption, retention, upsell, and maintain CRM data hygiene while supporting engagement marketing.