Teams at Eon.io

The Technical Customer Success Manager will manage customer onboarding, troubleshoot issues, build solutions, drive value, and identify growth opportunities.

Build Eon’s growth engineering systems using software, AI, automation, APIs, data pipelines, and web experiences. Develop AI agents, account research workflows, personalized outreach, paid acquisition infrastructure, experimentation tools, CRO systems, technical resources, and product-led distribution channels. Connect data across CRM, marketing, product, and third-party platforms while rapidly testing and measuring new growth opportunities. Partner with Marketing and Revenue Operations to create scalable demand generation capabilities.

Serve as the primary technical advisor for enterprise prospects and clients evaluating Eon’s cloud backup platform. Lead proofs of concept, solution design, integrations, deployments, onboarding, and implementation guidance. Partner with account executives, troubleshoot complex cloud infrastructure challenges, create technical content, and translate customer feedback into product and engineering requirements. The role requires strong communication, public cloud experience, and up to 30% domestic travel.