Teams at ePayPolicy

Own commercial success for a flagship payments product: run pilots, set pricing and packaging, drive adoption and revenue, translate customer signals into product strategy, enable GTM, and report performance to executives and board.

The Production Support Manager will ensure the stability and performance of a SaaS platform, lead a support team, perform root cause analysis, and collaborate with development and operations teams.

Manage and deliver customer onboarding and implementations for ePayPolicy's payment platform. Project-manage multiple enterprise accounts, coordinate cross-functional handoffs, document progress, train customers, troubleshoot technical issues, and improve onboarding playbooks to drive long-term adoption and retention.