Teams at ePayPolicy

Lead complex client integration strategy, configuration, testing, troubleshooting, and go-live activities. Serve as the technical escalation point, guiding developers on API integrations and translating technical issues for clients. Document and improve integration processes, support new product launches, maintain Salesforce case records, collaborate with internal teams, and mentor junior specialists.

Own application security guardrails and tooling for a SaaS payment platform. Responsibilities include tuning SAST and SCA tools, integrating security checks into CI/CD pipelines, conducting manual web and API penetration tests, threat modeling, validating exploits, managing WAF and secrets security, triaging vulnerabilities, and reporting remediation metrics. The role partners closely with engineering, platform, and technology debt teams to reduce security risk while maintaining development velocity.

Provides timely customer support through email, phone, live chat, and video conferencing. Troubleshoots issues, assists with onboarding, resolves chargebacks, identifies upsell opportunities, collaborates cross-functionally, and contributes to knowledge-base content. The role requires strong communication, problem-solving, prioritization, autonomy, and comfort using help desk and web-conferencing tools in a fast-paced SaaS environment.