Teams at Ethos

Lead the development of Ethos’s sales training and enablement system across direct-to-consumer insurance sales. Own sales scripts, AI-powered call insights, experimentation, agent onboarding, remedial training, coaching programs, and manager development. Partner with Sales and Product leadership to improve customer engagement, conversion, agent performance, and sales strategy. Build measurable systems for script adherence, call analysis, ramp performance, and organization-wide manager coaching.

Leads the Policy Administration team, overseeing daily operations, staffing, escalations, customer support procedures, and policy servicing. Drives process improvement, workflow innovation, issue resolution, and cross-functional collaboration with product, engineering, compliance, sales, underwriting, and carrier partners. Monitors metrics, prepares reports, uses data to guide decisions, manages Jira tickets, and recruits and develops team members. Requires life insurance knowledge, operational leadership, process improvement experience, and Salesforce or comparable support software proficiency.

Leads cross-functional technical programs from planning through launch, including carrier integrations, partner launches, internal tooling, and platform improvements. Partners with Engineering, Product, Data, Operations, and external stakeholders to establish milestones, manage risks and dependencies, communicate program health, make technical tradeoffs, and improve execution through retrospectives and success metrics.