Jobs at First American Title

The Escrow Assistant will provide administrative support during the escrow process, ensuring effective communication with customers and assisting with various technology applications for transactions.

Designs, develops, and maintains Domo-based business intelligence solutions, dashboards, reports, semantic models, and automated analytics. Analyzes data from multiple sources, ensures data quality and governance, translates stakeholder requirements into scalable reporting solutions, and communicates insights to technical and business audiences. The role also supports reporting automation, testing, documentation, continuous improvement, and Jira-based delivery coordination.

Designs, develops, and supports back-end applications, SQL Server databases, automated data pipelines, integrations, and data-processing systems. Builds reliable ETL workflows, optimizes database and application performance, troubleshoots production issues, and manages solutions through testing, deployment, monitoring, and support. Collaborates with developers, database administrators, analysts, and business partners while applying source control, automated testing, CI/CD, documentation, and secure release practices.

Oversees small-scale projects and phases of larger projects, coordinating teams, schedules, resources, budgets, risks, and deliverables. Facilitates cross-functional meetings, tracks milestones, prepares project plans and status reports, and maintains project documentation and training materials. Supports timely completion of complex projects while communicating with stakeholders and addressing emergent issues.

Supports information security awareness, risk assessments, compliance requirements, security documentation, reporting, technology evaluations, and project implementation. Analyzes security risks related to new technologies, researches solutions, resolves security issues across platforms, and advises business and information systems teams. Requires at least three years of information security experience and hands-on knowledge of networking, intrusion detection, VPN, PKI, firewalls, identity management, and encryption.

Performs data reconciliations, validation, quality assurance, and root-cause analysis for mortgage and regulatory reporting. Develops reconciliation, exception, management, and operational reports; investigates discrepancies; coordinates corrective actions; documents procedures and controls; supports audits and regulatory examinations; and identifies automation and process-improvement opportunities using Excel, Power BI, SQL, and generative AI tools.

Provides in-house legal and regulatory counsel for mortgage servicing operations. Researches federal and state requirements, interprets RESPA, TILA, investor rules, and regulatory changes, and develops compliant servicing documents, forms, and borrower communications. Partners with operations, product, technology, and compliance teams to implement regulatory updates, resolve servicing questions, manage legal risk, and support business objectives.

Leads marketing operations for a performance marketing center of excellence, managing team development, data integration, governance, tracking, attribution, campaign QA, dashboards, reporting, and incrementality testing. Partners with IT, analytics, and marketing teams to create trusted performance data, improve data quality, ensure accurate ROI and pipeline measurement, and build scalable operational processes. Coaches talent and drives continuous improvement across marketing systems and workflows.

Examines commercial property titles and chains of title within Wisconsin, searches public records, prepares initial title commitments, and summarizes documents affecting title condition. May abstract residential property records and performs related duties under experienced team guidance. The role requires attention to detail, research, analytical, problem-solving, customer service, and Microsoft Office skills.

Leads, coaches, and develops an inside sales team to achieve sales, conversion, productivity, customer experience, and call center performance goals. Responsibilities include performance monitoring, call coaching, accountability, employee development, hiring support, scheduling, escalated customer concerns, compliance, and collaboration with Training, Quality Assurance, Workforce Management, and Human Resources.