Teams at Forcepoint

Lead and mentor a Customer Success Management team covering NAM West to drive customer satisfaction, renewals, retention, and revenue growth. Establish KPIs, resolve escalations, partner with Sales/Product/Engineering, forecast pipeline, and standardize service and processes.

Serve as primary post-sale contact to drive retention, adoption, and growth. Own renewals and ARR quota, forecast opportunities, run QBRs and success plans, monitor account health, expand product utilization, and collaborate with Support, Product, and Professional Services to ensure customer outcomes and feature adoption.