Fortive Benefits Overview

Leads Accruent’s global, multi-product B2B SaaS revenue organization, owning new business, account management, renewals, expansion, revenue operations, partnerships, and commercial strategy. The CRO will drive sustainable bookings and ARR growth, improve retention and forecast accuracy, expand emerging markets, strengthen routes to market, and build a high-performance culture. This executive will transform commercial operations, develop leaders, manage strategic customer relationships, and partner cross-functionally to accelerate growth across the company’s software and AI portfolio.

Provides Tier 2 technical support by troubleshooting escalated application incidents involving logs, APIs, databases, authentication, integrations, and release changes. Reproduces issues, identifies root causes, communicates clearly with technical and non-technical audiences, coordinates with Engineering and Product, documents resolutions, improves support processes, develops technical content, and supports Tier 1 teams. The role includes ownership of customer escalations, multi-product proficiency, and scheduled after-hours support rotations.

Manage strategic SaaS customer accounts to drive retention, renewals, expansion, and long-term success. Serve as the primary customer contact, conduct business reviews, develop account plans, identify upsell and cross-sell opportunities, manage forecasts and CRM records, monitor customer health, and coordinate with Sales, Customer Success, Product, Professional Services, Legal, and Finance teams. The role requires consultative selling, relationship management, negotiation, and experience navigating complex enterprise contracts and procurement processes.