Teams at Fortive

Manage a high-volume B2B SaaS customer portfolio across North America, driving renewals, upsells, cross-sells, retention, and product adoption. Responsibilities include account health monitoring, customer engagement, revenue forecasting, CRM management, churn mitigation, and cross-functional collaboration with Customer Success, Marketing, Product, and Professional Services.

Leads Accruent’s global, multi-product B2B SaaS revenue organization, owning new business, account management, renewals, expansion, revenue operations, partnerships, and commercial strategy. The CRO will drive sustainable bookings and ARR growth, improve retention and forecast accuracy, expand emerging markets, strengthen routes to market, and build a high-performance culture. This executive will transform commercial operations, develop leaders, manage strategic customer relationships, and partner cross-functionally to accelerate growth across the company’s software and AI portfolio.

Provides Tier 2 technical support by troubleshooting escalated application incidents involving logs, APIs, databases, authentication, integrations, and release changes. Reproduces issues, identifies root causes, communicates clearly with technical and non-technical audiences, coordinates with Engineering and Product, documents resolutions, improves support processes, develops technical content, and supports Tier 1 teams. The role includes ownership of customer escalations, multi-product proficiency, and scheduled after-hours support rotations.