Teams at Fortive

The Customer Support Tier 2 Manager leads a team of support engineers, resolving complex issues, managing escalations, and ensuring operational excellence in customer service for multiple SaaS products.

The Managing Director, APAC leads Accruent's business in the Asia Pacific region, focusing on market growth, customer success, strategic partnerships, and operational excellence. Responsibilities include regional leadership, commercial leadership, people management, market expansion, and ensuring operational rigor to achieve business goals.

Partner with sales and cross-functional teams to quantify, track, and communicate customer value from Accruent solutions. Lead value discovery, build ROI/TCO business cases, track pre/post implementation metrics, support EBRs, identify expansion opportunities, and enable value-based selling through templates, presentations, and best practices.