Jobs at Fortive

Manage a high-volume B2B SaaS customer portfolio across North America, driving renewals, upsells, cross-sells, retention, and product adoption. Responsibilities include account health monitoring, customer engagement, revenue forecasting, CRM management, churn mitigation, and cross-functional collaboration with Customer Success, Marketing, Product, and Professional Services.

Leads Accruent’s global, multi-product B2B SaaS revenue organization, owning new business, account management, renewals, expansion, revenue operations, partnerships, and commercial strategy. The CRO will drive sustainable bookings and ARR growth, improve retention and forecast accuracy, expand emerging markets, strengthen routes to market, and build a high-performance culture. This executive will transform commercial operations, develop leaders, manage strategic customer relationships, and partner cross-functionally to accelerate growth across the company’s software and AI portfolio.

Provides Tier 2 technical support by troubleshooting escalated application incidents involving logs, APIs, databases, authentication, integrations, and release changes. Reproduces issues, identifies root causes, communicates clearly with technical and non-technical audiences, coordinates with Engineering and Product, documents resolutions, improves support processes, develops technical content, and supports Tier 1 teams. The role includes ownership of customer escalations, multi-product proficiency, and scheduled after-hours support rotations.

Manage strategic SaaS customer accounts to drive retention, renewals, expansion, and long-term success. Serve as the primary customer contact, conduct business reviews, develop account plans, identify upsell and cross-sell opportunities, manage forecasts and CRM records, monitor customer health, and coordinate with Sales, Customer Success, Product, Professional Services, Legal, and Finance teams. The role requires consultative selling, relationship management, negotiation, and experience navigating complex enterprise contracts and procurement processes.

Sell Accruent enterprise software solutions to new and existing strategic accounts across the USA and APAC. Responsibilities include generating revenue, expanding existing business, developing executive-level relationships, managing complex multi-site accounts, coordinating consultative sales strategies, and presenting proposals. The role requires enterprise software sales expertise, strong communication and analytical skills, industry knowledge, and travel of up to 50%.

Develops production-ready SaaS features and customer-facing AI experiences across maintenance, asset intelligence, monitoring, compliance, and operational workflows. Responsibilities include backend services, APIs, distributed systems, enterprise integrations, telemetry processing, event-driven architectures, automated testing, CI/CD, observability, secure coding, and AI-assisted development. The role independently manages work through the full SDLC, validates AI-generated software, contributes to architecture and engineering improvements, and mentors junior engineers while collaborating across globally distributed teams.

Leads a global Site Reliability Engineering team responsible for reliability, scalability, security, and operational excellence across Azure-based SaaS platforms. Establishes SRE standards, develops team capabilities, improves automation and observability, leads incident and disaster recovery efforts, and partners cross-functionally on platform resilience, governance, capacity, and cloud optimization. Requires strong technical leadership, experience with large-scale SaaS environments, and expertise in reliability engineering, DevOps, infrastructure, and operational maturity.

The Value Realization Manager partners with customers and sales teams to quantify software value through ROI, TCO, cost-benefit analyses, business cases, and success metrics. The role presents value insights to executives, tracks post-implementation outcomes, supports executive business reviews and sales cycles, identifies expansion opportunities, and develops value-selling tools and methodologies. It requires strong financial analysis, customer engagement, presentation, and cross-functional collaboration skills in a B2B SaaS environment.

Manage strategic North American enterprise accounts as the primary customer contact. Drive renewals, expansion, upselling, cross-selling, revenue growth, retention, and customer satisfaction. Maintain forecasts and CRM records, negotiate contracts, identify churn risks, and build relationships with decision-makers. Collaborate with Customer Success, Support, Product, Marketing, Legal, Finance, Solution Engineering, and Professional Services teams to deliver tailored solutions and communicate customer feedback.

Provides strategic technical and business advisory support for complex enterprise sales. Leads customer discovery, requirements gathering, solution design, executive presentations, ROI modeling, RFP responses, pricing strategy, and professional services scoping. Partners with sales, product, engineering, services, and customer success teams to align solutions with customer needs, influence product roadmaps, and support adoption across cloud, on-premises, software, and services offerings.

Lead strategy and roadmap for Accruent's Engineering Document Management System (EDMS), driving cloud transformation, customer migrations, integrations, and platform modernization. Engage enterprise customers, define product vision, prioritize roadmaps, and collaborate with Engineering, UX, and GTM teams to deliver scalable, secure, and interoperable solutions that improve adoption, retention, and business outcomes.

Own and grow partner-led accounts to drive bookings and ARR. Create pipeline with partners, lead deal strategy and execution, enable and recruit partners, run QBRs, forecast and track performance, scale regional GTM, and drive cross-functional initiatives to improve partner effectiveness.

Lead strategy, roadmap, and execution for an enterprise CMMS platform. Engage customers to discover needs, prioritize a multi-year roadmap, define requirements, and partner with UX and engineering to deliver scalable SaaS solutions. Drive cross-functional alignment, measure success metrics, and support go-to-market activities to improve uptime, reduce maintenance costs, and grow recurring revenue.

Lead ABM strategy and execution for priority accounts, design multi-channel campaigns, align with sales and field marketing, manage end-to-end campaign operations, and measure ROI and pipeline contribution using CRM and marketing platforms.

Designs intuitive, user-centered healthcare SaaS experiences through research, wireframing, prototyping, usability testing, and interaction design. Builds design systems and component libraries, collaborates with product and engineering teams, and incorporates accessibility, responsive design, and HIPAA compliance considerations. Translates complex healthcare workflows into user-friendly solutions and communicates design rationale across cross-functional teams.

Leads front-end product innovation for a medical equipment QA portfolio. Responsibilities include market and competitive analysis, voice-of-customer research, opportunity sizing, product concept development, roadmap and portfolio strategy, business case creation, investment prioritization, requirements definition, and cross-functional alignment. The role identifies unmet customer needs, validates product-market fit, and supports lifecycle decisions to drive differentiated products and revenue growth.

Manage overdue customer accounts and support timely receivables collection. Responsibilities include contacting customers, resolving past-due balances and remittance deductions, reconciling accounts, researching payment activity, maintaining collection records, preparing reports, and collaborating with Billing, Legal, and Customer Success. The role also identifies process improvements and supports accurate, efficient cash collection while handling confidential information.

Own customer success relationships for a SaaS facilities-management platform. Responsibilities include developing success plans, driving product adoption, monitoring customer health, identifying risks and expansion opportunities, coordinating escalations, advocating for customers, leading strategic meetings, and partnering with Sales, Support, Product, and Professional Services. The role requires platform expertise, strong communication, consultative relationship management, organizational skills, and effective use of CRM and customer-success systems.

Leads global human resources strategy for a SaaS organization, including workforce planning, talent acquisition, organizational design, culture, employee engagement, leadership development, HR operations, and international employment compliance. Advises executive leadership, manages global HR teams, develops scalable people programs, and drives organizational transformation, performance, and continuous improvement across multiple geographies.

Leads and develops a globally distributed engineering team while shaping technical strategy, modernizing a SaaS platform, and building scalable solutions with .NET, React, APIs, and cloud technologies. Responsibilities include mentoring engineers, influencing architecture, improving CI/CD, reliability, delivery practices, and advancing responsible AI adoption across engineering.