Jobs at Full Potential Solutions

Manages a portfolio of seriously delinquent mortgage accounts as the primary customer contact. Contacts borrowers and authorized parties, explains loss mitigation options, analyzes financial situations, recommends solutions, negotiates alternatives, and initiates actions to reduce foreclosure losses. Reviews title searches, performs light skip tracing, updates reports and accounts, meets performance goals, and maintains compliance with investor, legal, and company requirements.

Coordinates residential REO assets from assignment through market readiness. Responsibilities include reviewing documentation, managing inspections, preservation bids, repairs, utilities, HOA issues, valuations, vendors, compliance requirements, timelines, expenses, and KPIs. The role serves as a liaison among asset managers, agents, clients, vendors, municipalities, and internal teams while resolving issues that could delay property marketing or disposition.

Supports Real Estate Owned operations by verifying deed recordings, researching and maintaining tax information, entering title data, following up on title reports, and maintaining accurate records. Coordinates with vendors, attorneys, recording offices, tax authorities, and internal teams. Monitors workflow queues, prioritizes assignments, resolves discrepancies, supports quality assurance, responds to inquiries, and assists with process improvements and documentation.

Coordinates eviction and occupancy resolution for foreclosed REO properties. Manages attorneys, field agents, and vendors; tracks inspections, vacancy, preservation, lockout, Cash for Keys, and eviction milestones. Reviews legal and property documentation, follows state and investor requirements, maintains system records, communicates status updates, and escalates delays or compliance issues. Handles a high-volume portfolio while meeting deadlines and ensuring timely property access.

Lead product strategy, planning, and delivery for RPA, AI, and technology initiatives. Define requirements, roadmaps, success metrics, and ROI. Coordinate cross-functional teams, manage multiple projects, mitigate risk, support change management, and ensure projects deliver on scope, schedule, and budget.

Manage disposition of REO property portfolio from acquisition through sale: analyze valuations (appraisals, BPOs), develop sales strategies, oversee vendors, track timelines and performance, ensure regulatory and investor compliance, and recommend process improvements to maximize recovery and minimize costs.

Manage and migrate on-premises server infrastructure to Microsoft Azure, administer cloud and on-prem Windows/Linux servers, implement Azure services and monitoring, perform incident response, maintain security/configuration (AD, GPO, networking, storage), and collaborate on disaster recovery, audits, and operational processes.

Support ICE Invoice Management workflows and system controls for mortgage servicing. Maintain fee codes, investigate invoice issues, assist testing and reporting, monitor controls, prepare KPI and exception reports, and coordinate remediation and process improvements.

Design and iterate multi-channel conversational experiences (chatbots/voice) including intents, entities, prompts, fallbacks, and testing. Create conversation artifacts, define channel-specific behaviors, enforce style and safety guidelines, support platform implementations, use analytics to optimize flows, collaborate with UX/engineering/security, and maintain operational reliability and observability.

Manage moderate-complexity business and technology projects across Discovery to Delivery. Coordinate scope, timeline, budget, resources, risks, reporting, UAT, and stakeholder communication while supporting Agile practices.