Teams at Fusion Connect

Leads sales and customer experience enablement, onboarding, training, communications, collateral, RFP coordination, customer references, reporting, account assignments, and executive presentations. Oversees Salesforce-related processes and performance analysis using data from Salesforce, Gainsight, surveys, Finance, and operational systems. Partners cross-functionally with Sales, Marketing, Product, Service Delivery, Human Resources, and Sales Operations, while managing and developing a Sales Trainer.

Leads the Order Administration team responsible for processing and validating sales orders, managing order pipelines, securing customer documentation, and supporting timely service delivery. Oversees workload allocation, reporting, service-level compliance, team performance, and process improvements while partnering with Sales, Customer Experience, Service Delivery, and other operations teams. The role also drives cross-functional initiatives, resolves service needs, and maintains customer-focused delivery standards.

Provides technical activation support for field engineers, customers, partners, and vendors implementing connectivity products and services. Responsibilities include troubleshooting network designs and installations, supporting SD-WAN, VoIP, cloud, managed security, and wireless solutions, configuring and provisioning devices, diagnosing access products, capturing technical requirements, and partnering with Engineering on solution testing. The role requires 3+ years of related experience, networking expertise, Unix shell scripting, strong analytical skills, and flexible shift and on-call availability.