Teams at General Dynamics Information Technology

Designs, develops, and configures ServiceNow ITAM, CMDB, HRSD, SAM, and HAM capabilities. Builds workflows, scripts, integrations, portals, and data governance solutions using ServiceNow technologies and APIs. Maintains CMDB health, supports platform upgrades, documents architecture, estimates work, troubleshoots issues, and collaborates with stakeholders. Provides technical guidance, code reviews, mentoring, and continuous process improvement while ensuring compliance, lifecycle tracking, and audit readiness.

Develop and maintain BMC Remedy and Helix workflows, forms, integrations, applications, and data imports. Gather requirements, produce technical documentation, troubleshoot incidents, manage changes, support customer onboarding and sustainment, and participate in Agile sprints. The role includes maintaining production environments, delivering demonstrations, coordinating service improvements, managing technical debt, and participating in on-call rotations. Work is fully remote and supports mission-critical government projects.

Designs, implements, automates, and supports secure cloud infrastructure across AWS and Azure. Develops reusable Terraform and Ansible solutions, CI/CD capabilities, and infrastructure automation. Configures cloud services, networking, security, monitoring, backup, and identity systems; troubleshoots infrastructure and hosting issues; maintains technical documentation and compliance artifacts; and collaborates with customers and engineering teams in Agile and DevOps environments.