Teams at GigSafe

Own product initiatives from discovery through delivery and iteration across contractor onboarding, compliance, integrations, and operational workflows. Write specifications, create AI-assisted prototypes, define success metrics, partner with engineering and design, evaluate vendors, support pilots and rollouts, and train customer success teams. The role requires strong product judgment, communication, and experience shipping products in complex, operationally intensive, or regulated environments.

Product Designer responsible for translating requirements into user flows, wireframes, prototypes, and production-ready interfaces for complex operational software. The role partners closely with Product and Engineering, maintains the design system, prepares detailed implementation specs, conducts usability checks, and supports QA. Candidates should have strong UX/UI craft, Figma expertise, experience with data-dense web and mobile workflows, and fluency with AI-assisted design tools.

Supports Account Managers and Onboarding across the customer success lifecycle by preparing documentation, tracking onboarding, coordinating communications, managing action items, logging tickets, and maintaining CRM records. Serves as a secondary customer contact, supports onboarding and compliance workflows, assists with client visits, and improves customer success processes and SOPs.