Jobs at Google Fiber

Lead and mentor a Salesforce engineering team to design, build, and deliver BSS solutions (CPQ, Order Management, Billing, Reporting). Drive architecture and technical roadmap, implement scalable integrations with ERP and billing systems, collaborate with product and stakeholders, and ensure high-performance, secure, production-ready Salesforce implementations.

Lead and develop a team of Customer Specialists to resolve complex escalations, analyze repeat-call patterns, drive data-informed process improvements, partner cross-functionally to implement changes, monitor KPIs, and report ROI and impact to leadership. Participate in on-call rotations including nights, weekends, and holidays.

Lead and mentor an engineering team responsible for billing and payments. Define architecture and roadmap for Zuora, Salesforce, and GCP Kotlin/Java services; deliver high-volume real-time API integrations with finance systems (e.g., SAP); collaborate with product and stakeholders; ensure operational reliability, issue resolution, and data remediation.

Support project controls and field operations by managing cost control, analyzing repairs and maintenance spending, producing monthly/quarterly/annual financial projections and variance reports, identifying process inefficiencies, and driving budget, reconciliation, and schedule governance to keep construction projects on time and on budget.

Support project scheduling and controls to ensure construction projects meet milestones and budgets. Analyze schedule, build consumption, and productivity data to produce forecasts and reports, identify risks and process inefficiencies, and partner with project teams to improve timelines and cost projections.

Handle inbound cancellation requests from residential and small-business internet customers, using empathy, troubleshooting, negotiation, and tailored offers to retain accounts. Resolve router, extender, and fiber connectivity issues; explain home network optimization; meet save-rate and revenue-retention targets; identify churn patterns; track cancellation drivers; and collaborate with technical and cross-functional teams. The role is fully onsite in Austin and requires evening, weekend, holiday, and other non-standard schedule availability.

Handle inbound cancellation contacts from residential and small business customers to retain accounts. Troubleshoot home network equipment and fiber connections, negotiate retention offers, meet save-rate and revenue metrics, analyze churn drivers, and collaborate with cross-functional teams to resolve escalations. Must work onsite in Austin including nights and weekends.

Lead and support deployment, operations, installation and maintenance of FTTH fiber networks across Texas markets. Coordinate design-to-delivery alignment, vendor selection, bids/RFPs, engineering reviews, city and utility coordination, budgeting, forecasting, and quality assurance while rotating across regions and managing cross-functional project delivery.

Design, maintain, and scale GCP-based infrastructure and internal developer platforms. Build IaC with Terraform, implement CI/CD pipelines, support enterprise apps (Netcracker, Alepo, Axiros), lead incident response and RCAs, participate in on-call rotations, optimize performance, and drive automation and security guardrails.

As a Senior Software Engineer, you will design and develop scalable solutions within Salesforce, focusing on CPQ and Order Management while collaborating with teams and maintaining software development lifecycle processes.

Design, deploy, and maintain the corporate digital workspace across macOS, Windows, and ChromeOS. Manage Google Workspace, MDM (Kandji/Iru, Intune), device enrollment, security/compliance, enterprise networking, conferencing, and printing. Automate packaging, agent rollouts, patching, and compliance using scripting and collaborate with stakeholders and vendors to deliver scalable enterprise solutions.

Field-focused outside sales role representing Google Fiber in assigned territories. Engage residents door-to-door, build and manage a lead pipeline, use Salesforce and sales tools, meet and exceed sales targets with uncapped commission, collaborate with team, and travel within neighborhoods to convert customers and provide excellent experience.

Lead end-to-end remediation of high-severity network incidents: run war rooms, coordinate cross-functional stakeholders, manage ticketing and communications, produce executive summaries and post-mortems, implement preventive measures and automation, and report incident metrics to improve MTTR and reliability.

Lead architecture, integration, testing, release management, and lifecycle ownership of NOC platforms. Partner with engineering on tool roadmaps (ServiceNow, Splunk, Netcracker), validate integrations in non-production, act as Tier 3 SME for production issues, and manage vendor/API contracts to ensure resilient, scalable NOC operations.

Lead a team of technical program managers to plan, coordinate, and execute complex network migrations and projects, aligning NetEng and NRE roadmaps with enterprise goals, managing timelines, and reporting to senior leadership while ensuring best practices and ethical AI integration.

Leads a centralized national support function for FTTH operations across construction, maintenance, drops, and in-home installation and repair. Partners with regional teams to analyze performance, establish benchmarks, improve reporting, reduce costs, and hold vendors accountable to service and quality standards. Builds and mentors a team of analysts, process engineers, and operations specialists while driving consistency and continuous improvement across markets.

Own end-to-end capital accounting for a multi-billion-dollar fiber network: ASC 360 PP&E and ASC 842 lease accounting, SAP FI-AA/PS/MM stewardship, PO-coding architecture, month-end close and external audit support, SQL/BigQuery reporting and reconciliations, cross-functional partnering, and team leadership and development.

Lead commercial strategy and lifecycle for GFiber's B2B connectivity portfolio. Define enterprise connectivity roadmaps, pricing, SLAs, and GTM for SMB and Enterprise clients. Drive revenue, margin optimization, sales enablement, and operational fulfillment for high-capacity networking solutions, collaborating with Sales, Engineering, and Operations.

As a Senior AI Platform Engineer, you will architect AI-driven systems, develop CI/CD pipelines, and optimize infrastructure for AI workflows.

Manage end-to-end production for multi-channel campaigns, coordinating design, media, vendors, and budgets to deliver video, paid media, print, and other creative assets on time and to spec.