Teams at Great American Insurance Group

Leads complex workers’ compensation underwriting for new and renewal business, including risk assessment, pricing, coverage, documentation, regulatory compliance, and policy modifications. Builds relationships with agents, brokers, actuaries, and clients; monitors market and regulatory trends; supports profitable growth and retention; and may coach staff and influence talent decisions. Works with minimal supervision and serves as an escalation point for complex risk and coverage decisions.

Manages complex workers’ compensation claims, including investigations, coverage and liability evaluations, settlement negotiations, reserves, payments, documentation, and participation in legal proceedings. Communicates with insureds, claimants, and external partners, while potentially coaching staff and supporting talent decisions. The role requires advanced claims expertise, strong analytical and negotiation skills, knowledge of insurance laws and policies, and effective caseload management.

Supports insurance claims administration, reporting, quality assurance, ClaimCenter enhancements, process improvement, and automation initiatives. The role analyzes claims data, maintains operational reports, coordinates claim reviews, documents workflows, supports testing and system changes, and collaborates across Claims, Operations, Underwriting, and Technology.