Teams at GridUnity

Own customer support tickets from intake through resolution or escalation. Troubleshoot issues, coordinate with Engineering, communicate proactively, document ticket status and next steps, translate enhancement requests into acceptance criteria, report on ticket trends and performance, and prioritize work based on customer impact and urgency.

Senior individual contributor leading market intelligence, competitive analysis, regulatory monitoring, and product partnership strategy for GridUnity. Owns the Market Map, synthesizes market and customer signals into executive-ready insights, and drives strategic product partnerships from identification through negotiation and ongoing management. Works cross-functionally with Product, Sales, and Customer Experience to embed market-driven strategy into the product roadmap.

As a Project Manager, you will lead SaaS implementation projects, manage cross-functional teams, align stakeholders, and ensure successful delivery.