Teams at Group O

Provides call center support to State of Texas employees and retirees regarding health insurance, retirement plans, paid time off, and other benefits. Explains eligibility, enrollment, coverage, and plan details; resolves discrepancies, denials, billing issues, and technical challenges; documents interactions; protects confidential information; conducts benefits education sessions; and recommends process improvements. Requires strong customer service, communication, problem-solving, computer, and benefits administration skills.

Develops pricing strategies, financial models, business cases, scenario analyses, dashboards, and executive recommendations. Evaluates acquisition and base pricing, fees, promotions, elasticity, customer behavior, competitive positioning, and alternative pricing models. Partners with Product, Marketing, Finance, Sales, and Analytics teams to support pricing tests and strategic initiatives. The role is remote within U.S. time zones and planned for approximately 12 months, with possible extension.

Leads brand partnership marketing strategy, sponsorship development, and end-to-end activation programs across live events and marketing initiatives. Oversees partner relationships, earned media, customer acquisition, go-to-market alignment, budgets, performance measurement, and ROI reporting. Collaborates cross-functionally with brand, creative, social, analytics, communications, and agency teams while coaching a team and presenting recommendations to senior leadership.