Jobs at Guild Mortgage

Creates, maintains, and improves sales training content, including job aids, knowledge articles, SharePoint resources, slide decks, videos, and e-learning courses. Collaborates with training, marketing, communications, operations, and subject matter experts to ensure accurate, accessible, and on-brand materials. Performs quality reviews, integrates feedback, supports regulatory and system updates, and helps equip mortgage sales teams with effective learning resources.

The Principal QA Architect owns the strategy, architecture, delivery, and adoption of enterprise QA technology solutions. Responsibilities include designing automation frameworks, AI-enabled testing capabilities, reporting, observability, test data solutions, CI/CD quality gates, and integrated platforms. The role remains hands-on with software development, prototyping, integrations, and troubleshooting while providing technical leadership, mentoring, roadmap ownership, stakeholder influence, and outcome measurement across QA and software delivery teams.

Establishes enterprise-wide integration strategy, governance, API and data interoperability standards, and long-term architecture direction. Advises executives and technical leaders, guides platform and vendor selection, manages integration ecosystems across hybrid and multi-cloud environments, and develops roadmaps, models, KPIs, and compliance practices. The role influences architectural decisions, mentors technical teams, supports proof-of-concepts, and promotes scalable, secure, and coherent enterprise architecture without serving as the primary implementer.

Designs and delivers AI training and enablement programs, including workshops, labs, webinars, playbooks, knowledge bases, and rollout materials. Translates technical AI capabilities for business audiences, incorporates responsible AI and compliance standards, assesses organizational needs, and measures adoption and effectiveness. Partners with AI, data, product, and IT teams while maintaining current content, identifying adoption barriers, and improving learning experiences across business units.

Owns enterprise data governance activities, including metadata management, data cataloging, data quality rules, lineage, profiling, report certification, PII handling, and governance workflow automation. Partners with data stewards, IT teams, business stakeholders, and senior leaders to improve data integrity, regulatory compliance, reporting quality, and governance processes. The role also supports training, stakeholder workshops, process improvement, and mentoring of less experienced professionals.

Supports marketing and marketing technology initiatives by gathering and documenting requirements, user stories, workflows, data flows, and acceptance criteria. Partners with Marketing, Product, Engineering, QA, Compliance, vendors, and other stakeholders on websites, landing pages, CMS, analytics, tagging, SEO, forms, integrations, and accessibility. Translates business needs into actionable requirements while addressing APIs, data mapping, permissions, errors, dependencies, and system performance.

Manages and implements Microsoft 365 services, including SharePoint, Power Platform, Azure, and OneDrive. Builds solutions, administers configurations, maintains governance and development standards, resolves platform issues, and addresses automation failures and technical debt. Tracks work through Jira or Azure DevOps, supports citizen developers, monitors platform updates, and documents policies. Provides technical guidance to junior administrators and contractors, assigns work, oversees projects, and handles escalated issues.

The Senior Data Analyst gathers business and data requirements, assesses data quality and sources, maintains data dictionaries and lineage, defines KPIs, validates reports, and delivers actionable insights. The role supports data governance, PII protection, integrations, data transformation, platform performance, business continuity, and process improvement. It collaborates with stakeholders and data teams, mentors colleagues, resolves complex issues, and contributes to enterprise data strategy and technology decisions.

Leads IT QA teams and quality outcomes across products and delivery areas. Responsibilities include people management, talent development, QA governance, test automation strategy, release readiness, risk management, quality metrics, stakeholder partnership, resource planning, and continuous improvement. The role manages up to 15 QA analysts and drives scalable testing practices, automation adoption, delivery confidence, and customer-focused quality results.

Supports mortgage originators with lead-to-contract activities, including appointment scheduling, lead follow-up, database administration, credit and AUS updates, documentation collection, client communication, referral-source management, and compliance-approved marketing. Maintains loan status updates, manages calendars, assists with pre-qualification documentation, and answers customer inquiries while following SAFE Act and company restrictions. The role requires strong organization, responsiveness, customer service, communication, and proficiency with Microsoft Office and related software.

Directs enterprise marketing operations, including project pipelines, workflows, campaign delivery, resource planning, budgeting, vendor performance, compliance, and process improvement. Leads marketing project managers and administrative staff, oversees marketing systems and documentation, analyzes initiative effectiveness, and partners with stakeholders and leadership to deliver aligned marketing programs. Provides coaching, training, and operational guidance while fostering a high-performing team culture.

Directs the company’s Loss Mitigation function, overseeing managers and specialists, operational performance, regulatory compliance, licensing, budgets, audits, training, reporting, and process improvements. Leads talent management, resolves escalated investor and compliance issues, ensures policies and procedures remain accurate, and coordinates system and workflow updates. The role manages 4–6 direct reports and 30–40 indirect reports while supporting mortgage default, loss mitigation, short sale, servicing, and regulatory activities.

Resolves escalated mortgage loan defects and investor stipulations across conventional, FHA, VA, USDA, jumbo, and other loan products. Reviews loan documentation, underwriting decisions, appraisals, financial qualifications, compliance requirements, and fraud risks. Researches and rebuts investor decisions, analyzes suspense trends, recommends process improvements, collaborates with processors and loan officers, and mentors junior specialists while ensuring timely loan purchases.

The VP and CISO will establish and lead the enterprise information security program, define security strategy and roadmap, oversee security architecture, policies, compliance, risk management, third-party partners, and security operations. The role advises executives and the Board, manages distributed security teams, engages regulators and auditors, and translates cybersecurity risks into strategic business decisions.

Leads the design and modernization of secure, scalable, resilient cloud platforms. Develops reference architectures, reusable engineering patterns, automation frameworks, IaC, CI/CD standards, security controls, observability, disaster recovery, and operational practices. Partners with architecture, engineering, security, SRE, and delivery teams to guide implementations, evaluate technologies, support cloud migrations, improve reliability and cost efficiency, and mentor technical teams.

Leads and matures the organization’s third-party risk management program, including vendor onboarding, risk assessments, continuous monitoring, remediation, contract security requirements, regulatory alignment, reporting, and executive risk guidance. Partners with Information Security, Legal, Compliance, Procurement, Privacy, and business teams to manage vendor security, privacy, operational, continuity, and concentration risks.

Supports mortgage origination compliance through complaint investigations, regulatory and investor examinations, risk-based monitoring, transactional testing, regulatory research, root cause analysis, reporting, and remediation. Independently manages multiple compliance matters, develops testing methodologies and monitoring materials, communicates findings to regulators and leadership, and recommends improvements to compliance controls and the Compliance Management System.

Leads a DevOps engineering team and owns people management, delivery execution, capacity planning, stakeholder coordination, and technical direction. Oversees CI/CD, infrastructure-as-code, deployment automation, cloud and platform engineering, environment governance, security remediation, observability, incident response, and operational resiliency. Partners with engineering, infrastructure, security, architecture, and SRE teams to improve delivery reliability, automation, platform availability, and enterprise technology outcomes.

Operate and support the QRM mortgage banking risk system, importing and reconciling pipeline, loan, and hedge data. Produce daily risk, position, coverage, P&L, and best-execution reports for the capital markets trading desk. Maintain Power BI dashboards, ETL routines, QRM configurations, reports, and calculation logic. Validate model inputs, support SOX controls and Finance reconciliations, resolve data discrepancies, and respond to ad hoc requests while documenting procedures and partnering with internal stakeholders.

Own the strategy, roadmap, evaluation, governance, integration, launch, and lifecycle management of AI tools supporting mortgage sales. Discover Loan Officer needs, prioritize use cases, measure adoption and ROI, evaluate vendors, coordinate risk and compliance approvals, design workflows across enterprise systems, and lead enablement and change management. Partner with technical teams on integrations and internal AI builds while maintaining vendor guardrails and ensuring safe, valuable adoption.