Teams at Happy Health, Inc.

Provide empathetic multi-channel support for patients using the Happy Ring and digital care platform; troubleshoot technical and account issues; facilitate onboarding, scheduling, payments, and device fulfillment; document cases in CRM/EHR, follow SOPs, monitor recurring issues and escalate clinical or operational cases.

Take ownership of end-to-end product and marketing design across web, native apps, print, and patient-facing materials. Build and maintain a scalable Figma design system, partner with product and engineering from problem definition through launch, ensure implementation quality, and iterate using data and customer feedback to drive measurable outcomes.

Lead credentialing and payor operations to secure national in-network agreements, manage a Credentialing Specialist, oversee CAQH/PECOS/NPPES processes, resolve enrollment-related claim denials, coordinate contract loading and operational rollouts, track credentialing KPIs and revenue at risk, and partner cross-functionally with Clinical Ops, RCM, Legal, and Finance.