Jobs at Harvey

Leads end-to-end delivery of strategic go-to-market technology programs spanning CRM, marketing automation, sales engagement, CPQ, and billing systems. Coordinates cross-functional Business Technology teams, manages scope and milestones, surfaces risks and dependencies, drives stakeholder decisions, and provides executive-level program updates. The role also helps develop AI-enabled program management practices for a growing IT organization.

Provides first-line support for non-technical customer and internal inquiries in a SaaS environment. Responsibilities include managing ticket queues against SLAs, routing and escalating issues, maintaining accurate tagging, applying support playbooks, guiding users on product features, and contributing to FAQs, knowledge-base content, and customer education. The role requires strong written communication, organization, judgment, adaptability, and interest in developing technical support skills.

Own Harvey’s finance applications portfolio, including NetSuite, procurement, spend, billing, and revenue systems. Lead discovery, process design, architecture, roadmap prioritization, configuration, integrations, automation, testing, and deployment across global finance processes. Partner with Accounting, FP&A, Revenue Operations, Procurement, Tax, Security, and Business Technology to solve complex multi-entity, multi-currency, billing, and revenue recognition challenges. Mentor peers and establish application quality, governance, and change-management practices.

Own end-to-end global mobility matters, including immigration sponsorship, relocation, cross-border transfers, remote work, and business travel. Advise employees, candidates, managers, and business partners; manage immigration counsel, tax advisors, and mobility vendors; maintain work authorization data and audit readiness; and build scalable workflows, policies, reporting, playbooks, and self-service resources. Lead complex U.S. immigration matters and help expand mobility programs in a fast-growing global company.

Manage accurate, timely US payroll processing and regulatory compliance for all employees. Oversee termination checks, benefits-related payroll activities, Workday enhancements, audits, payroll accounting, 401(k) funding reconciliations, Form 941 filings, and state tax reconciliations. Partner with People Operations, maintain confidential employee records, support month-end close, and help scale payroll operations in a fast-growing company.

Own complex global People Operations programs from planning through go-live and handoff, including geographic expansion, entity formation, M&A integrations, EOR and vendor transitions, and payroll migrations. Build program plans, coordinate cross-functional stakeholders, manage risks and decisions, lead executive and employee communications, and create repeatable playbooks and operating processes. The role requires hands-on execution, strong judgment, stakeholder management, executive communication, and effective use of AI.

Own support analytics for User Operations: build dashboards and recurring reports, track north-star metrics (cSAT, TTR, QA, escalations), instrument Zendesk, connect support to product/customer data, quantify operational costs of bugs, and measure AI-driven support performance.