Jobs at Heartflow

Monitors intraday workload, staffing, adherence, backlog, and service levels across back-office healthcare operations. Uses Verint and Tableau to identify staffing risks, coordinate same-day adjustments, analyze SLA and productivity issues, manage WFM tickets, maintain system data, communicate operational insights, and support business continuity. The role also contributes to reporting, forecasting, capacity planning, compliance, and process improvement.

Leads Heartflow’s customer support organization for its SaaS medical technology. Responsibilities include managing and developing support staff, scaling support processes, improving customer satisfaction and resolution rates, tracking KPIs, coordinating product updates and escalations, analyzing customer feedback, partnering with Product and Engineering, and ensuring compliance with medical regulations.

Coordinates commercial enablement, sales training, onboarding, workshops, and national events. Manages meeting logistics, executive support, department communications, purchase orders, invoices, expenses, vendor licenses, and software access. Produces KPI reports and survey analyses for VP stakeholders, while supporting training content, presentations, and instructional videos using Canva and video editing tools. Requires strong organization, reporting, communication, financial administration, and cross-functional coordination skills.

Leads the strategy, design, rollout, and optimization of digital tools, workflows, content formats, and platforms supporting field and strategic sales teams. Owns the digital commercial engagement roadmap, evaluates vendors, partners with IT, Clinical, Marketing, and Sales, and ensures adoption through pilots, feedback, analytics, and KPI tracking. The role develops mobile, audio, video, and interactive experiences while addressing physician workflow friction and compliance requirements. Remote work requires up to 25% travel within the United States.

Leads the design and facilitation of leadership development and sales training programs. Creates original content, coaches new sales leaders, supports onboarding, facilitates virtual and in-person sessions, and collaborates with Sales and Commercial teams. The role also develops digital learning, tracks training outcomes, supports field readiness and product initiatives, and gathers feedback to improve programs. This remote position requires up to 25% U.S. travel.