Jobs at Hello Patient

Design, refine, and evaluate AI-driven conversational agents in production to improve containment, task completion, and patient experience. Analyze interaction data, triage live issues, write and iterate prompts, partner with Product/Engineering/QA, and build frameworks, standards, and training to scale conversational quality across customers and deployments.

Design, build, and ship full‑stack features in Next.js/TypeScript and Python/FastAPI; scale backend systems for low‑latency voice/SMS/chat; build secure EHR integrations; own infrastructure-as-code, CI/CD, testing, and production reliability while mentoring teammates and collaborating with compliance.

Senior individual-contributor Head of Product to own product strategy, roadmap prioritization, customer discovery, and execution across multiple teams. Drive data- and customer-driven decisions, write PRDs, partner with engineering and operations, and use AI tools to accelerate product development.

Build and maintain production-grade integrations between Mia and EHRs, practice management systems, and data warehouses. Lead technical discovery with customer IT teams, implement APIs and data pipelines, provide Tier 2/3 support, and produce documentation and integration playbooks. Serve as primary technical contact for customers and collaborate with platform engineers to scale integration approaches.

Conduct outbound and inbound prospecting to engage healthcare decision-makers, qualify leads through discovery conversations, and schedule meetings for Account Executives. Maintain CRM accuracy, execute outreach campaigns across email/phone/LinkedIn, and collaborate with sales leadership to refine messaging and GTM processes while sharing market and competitive feedback.

Sell an AI-powered patient communication platform to healthcare organizations. Own full enterprise sales cycle—prospecting, discovery, demos, negotiation, close—build pipeline, manage forecasts in HubSpot, drive expansion, and partner with leadership to shape GTM motion.

Build and maintain production-grade integrations between Mia and EHRs, practice management systems, and data warehouses. Lead technical discovery with customer IT, implement APIs and data pipelines, provide Tier 2/3 support, document integrations, and improve automation of integration processes while serving as the primary technical contact for clients.

Own full enterprise sales cycles for an AI-powered patient communication platform: prospect, demo, negotiate, close, and expand accounts. Build outbound strategies, manage pipeline in HubSpot, influence GTM, and exceed revenue targets in a fast-moving startup.

Build and ship end-to-end features in Next.js/TypeScript and Python/FastAPI; design scalable, low-latency systems for voice/SMS/chat; implement secure EHR integrations (FHIR/HL7); architect data storage and pipelines (Postgres, Redis, S3) with HIPAA/SOC-2 controls; own infra as code (Terraform, Helm), CI/CD, testing, and production reliability; collaborate cross-functionally and mentor junior engineers.