Jobs at Hello Patient

Own strategic customer accounts from implementation through post-go-live, focusing on account health, retention, growth, and customer value. Monitor agent performance, identify risks, coordinate issue resolution with Product and Engineering, manage customer communications, lead check-ins and reviews, create performance reports and ROI models, and identify expansion opportunities. Support launches, renewals, invoicing, and cross-functional customer initiatives.

Generate and qualify sales opportunities with healthcare organizations through outbound email, phone, and LinkedIn campaigns. Identify healthcare decision-makers, qualify inbound leads, conduct discovery conversations, document insights in CRM systems, and hand off qualified prospects to Account Executives. Support go-to-market process improvement by testing messaging, sharing market feedback, and refining qualification strategies.

Build end-to-end features across frontend, backend, and AI workflows using React/Next.js and Python/FastAPI. Own projects from design to deployment, integrate with healthcare systems, improve reliability and AI-powered patient engagement, and collaborate cross-functionally.

Own strategic customer accounts from implementation through long-term success. Monitor account health and AI agent performance, identify risks, coordinate issue resolution with Product and Engineering, manage customer communications, deliver performance and ROI reporting, and support renewals, invoicing, and expansion opportunities. Build trusted relationships with healthcare customers while helping them adopt new agents, locations, and communication capabilities.