Teams at Hello Patient

Own strategic customer accounts from implementation through post-go-live, focusing on account health, retention, growth, and customer value. Monitor agent performance, identify risks, coordinate issue resolution with Product and Engineering, manage customer communications, lead check-ins and reviews, create performance reports and ROI models, and identify expansion opportunities. Support launches, renewals, invoicing, and cross-functional customer initiatives.

Generate and qualify sales opportunities with healthcare organizations through outbound email, phone, and LinkedIn campaigns. Identify healthcare decision-makers, qualify inbound leads, conduct discovery conversations, document insights in CRM systems, and hand off qualified prospects to Account Executives. Support go-to-market process improvement by testing messaging, sharing market feedback, and refining qualification strategies.

Build end-to-end features across frontend, backend, and AI workflows using React/Next.js and Python/FastAPI. Own projects from design to deployment, integrate with healthcare systems, improve reliability and AI-powered patient engagement, and collaborate cross-functionally.