Jobs at Higher Logic

Build and maintain backend systems for a large-scale community platform: design APIs, improve performance and scalability, ship well-tested features, triage production issues, mentor engineers, and help define AI-assisted development practices and architecture.

Lead a team of support specialists to deliver world-class customer service for a SaaS platform. Own hiring, training, mentoring, performance management, and process implementation. Manage multi-channel contact queues (cases, phone, chat), set team and individual goals, collaborate with Product and Engineering to prioritize issues, and foster a positive, customer-centric work environment.

The Account Executive sells Higher Logic products, focusing on client needs, meeting sales targets, and collaborating with internal teams to drive growth.

The Contract Specialist manages customer and vendor agreements, ensuring compliance with legal standards, assisting with contract drafting and review, and providing administrative support to the legal department.

The Marketing Manager will execute multi-channel campaigns, optimize pipeline growth, collaborate cross-functionally, and leverage AI tools for marketing effectiveness.