Teams at Higher Logic

Build and maintain backend systems for a large-scale community platform: design APIs, improve performance and scalability, ship well-tested features, triage production issues, mentor engineers, and help define AI-assisted development practices and architecture.

Lead a team of support specialists to deliver world-class customer service for a SaaS platform. Own hiring, training, mentoring, performance management, and process implementation. Manage multi-channel contact queues (cases, phone, chat), set team and individual goals, collaborate with Product and Engineering to prioritize issues, and foster a positive, customer-centric work environment.

The Account Executive sells Higher Logic products, focusing on client needs, meeting sales targets, and collaborating with internal teams to drive growth.