Senior Business Analyst
1 week ago
The Senior Business Analyst role is a key support position in the upkeep of day to day business operations; both internal to the business and external to partnerships that drive the business. You will support various systems and associated processes end to end and triage problems with internal users, partners, and clients. As a member of the internal support team, you will provide customer service to business users while ensuring proper protocols are met, document and retain processes and act as the key point of communication between the business and engineering departments. Daily responsibilities include validating tickets, escalating as needed, and identifying opportunities for improvement.