Jobs at Horizon3.ai

Build and maintain scalable ELT pipelines, dbt models, semantic layers, and governed product analytics assets. Partner with Data Engineering, Product Engineering, Data Governance, analysts, and product managers to define trusted metrics, monitor data quality, document taxonomies, and support self-service analytics. Translate product usage telemetry into certified metrics for expansion and upsell analysis, while communicating technical concepts to technical and non-technical stakeholders and driving engineering best practices.

Leads customer support programs and supportability across Support, Product, and Engineering. Owns process optimization, automation, analytics, dashboards, supportability standards, product readiness reviews, root-cause analysis, and roadmap influence. Drives measurable improvements in customer satisfaction, deflection, resolution times, support efficiency, and product troubleshooting capabilities while contributing to strategic planning, budgeting, and technology decisions.

Manages a scaled portfolio of cybersecurity customers, driving onboarding, adoption, engagement, renewals, and expansion. Monitors customer health signals, identifies risks, executes intervention plans, and translates technical findings into business priorities. Builds scalable customer success programs, delivers digital education and outreach, maintains customer records, and partners cross-functionally to resolve issues and communicate feedback. The role requires strong communication, organization, customer relationship skills, and the ability to learn cybersecurity concepts.

Owns enterprise customer onboarding from sales handoff through production deployment within 30 days. Leads kickoff and implementation planning, resolves cloud, Linux, networking, container, identity, and security issues, configures NodeZero testing, performs root-cause analysis, and creates reusable support documentation. Collaborates with Customer Success, Engineering, Product, and Sales while occasionally supporting escalated cases and mentoring junior engineers.

Administer and secure identity, email, network, firewall, and collaboration infrastructure for a distributed workforce. Responsibilities include Okta or equivalent SSO management, email security controls, incident response, network administration, routing, switching, VPNs, firewall policies, documentation, vendor management, and infrastructure improvement. The role partners with Security and Help Desk teams, troubleshoots complex issues, supports onboarding and offboarding, and manages moderately complex projects independently.

Partners with Engineering, Product, Design, Security Research, and Data leaders to scale technical organizations. Advises on organizational design, workforce planning, talent management, performance, succession, employee relations, manager development, and organizational change. Uses workforce and engagement data to inform decisions, collaborates with Finance and People Operations on headcount and scalable programs, and supports globally distributed teams in a high-growth remote environment.

Build and operate backend APIs, a reusable integration platform, security-tool connectors, MCP capabilities, and event-driven services. Own GraphQL federation, permissions, multi-tenant access, reliability, observability, vendor API resilience, and production operations. Collaborate across engineering, product, and security teams while mentoring other engineers and contributing to technical standards.

Partner with G&A executives and corporate functions to support global growth through organizational design, workforce planning, leadership development, succession planning, performance management, change management, and people strategies. Advise senior leaders, identify organizational risks using workforce data, guide international expansion, and help build scalable structures, talent plans, and manager development programs.

Build and operate backend services for licensing, entitlements, provisioning, access control, multi-tenant administration, MSP/MSSP workflows, audit logging, and notifications. Design reliable cloud-native systems using Docker, Kubernetes, and relational databases, while contributing to observability, incident response, documentation, testing, and platform security. Collaborate across engineering, product, and design teams and mentor less experienced engineers.

Build backend APIs, GraphQL services, ETL pipelines, event-driven systems, and distributed infrastructure for cybersecurity workflows involving vulnerability intelligence, EDR validation, deception, tripwires, and autonomous defense. The role includes production reliability, monitoring, incident response, debugging, customer-facing security features, and collaboration with engineering and product teams. The engineer will also mentor less experienced developers and ensure security automation is safe, explainable, and reversible.

Own and evolve the company-wide SRE strategy, reliability standards, observability practices, incident management, service ownership, SLOs, and on-call operations. Lead cross-functional reliability initiatives, establish dashboards, alerts, runbooks, and escalation paths, improve production readiness and incident response, and operate large-scale distributed systems across AWS and Kubernetes. Participate in a 24/7 on-call rotation and help shape the SRE function.

Lead the architecture and operation of Horizon3’s developer experience platform, including local development, CI/CD, build systems, container images, artifact promotion, release workflows, security gates, and delivery observability. Build reusable tooling and paved paths, establish secure AI-assisted development practices, improve reproducibility and supply-chain security, and mentor engineers. Partner across Platform, Security, QA, and application teams to drive adoption, reliability, delivery speed, and continuous improvement.

Lead the design and operation of AWS and Kubernetes platforms, infrastructure automation, CI/CD, observability, security, and developer self-service capabilities. Drive cross-team platform initiatives, establish technical standards, improve reliability and operational practices, participate in incident response, mentor engineers, and guide architecture for regional and ephemeral environments.

Own the production lifecycle for machine learning and LLM-backed systems, including training and post-training pipelines, inference serving, model releases, monitoring, retrieval infrastructure, and cost and latency optimization. Partner with AI researchers and engineering teams to move prototypes into reliable production capabilities across customer tenants. Develop ETL and GraphQL features, enforce tenant isolation, and support deployments in regulated or customer-controlled environments.

Own detection engineering domain expertise for EDR and endpoint platforms. Define detection, effectiveness, and tuning requirements; establish acceptance criteria; validate releases; and guide Product, Engineering, AI research, and Attack teams. Administer and tune production EDR systems, evaluate vendor policy semantics, maintain detection coverage, assess false positives and negatives, and define correct remediation recommendations. Use Python, SQL, APIs, and telemetry analysis to support technical decisions and documentation.

Leads and scales the MSP/MSSP engineering team responsible for multi-tenant SaaS platform capabilities, including account hierarchies, tenant isolation, delegated administration, dashboards, licensing, and white-labeling. Oversees architecture, engineering quality, roadmap execution, partner support, hiring, mentoring, and team development. Collaborates with Product, Partnerships, Customer Success, Sales, Finance, and engineering leadership while balancing strategic delivery with operational needs.

Lead the engineering team responsible for NodeZero Tripwires, including deception technology, detection, alerting, and customer-facing experiences. Own delivery strategy, roadmap partnership, technical standards, operational excellence, and incident response. Recruit and mentor engineers, oversee distributed systems design, establish team practices, and collaborate with offensive security specialists to translate adversary findings into detection coverage.

Own Horizon3’s social media strategy and execution across priority channels. Create technically credible content, manage editorial calendars, support launches and events, grow employee advocacy and executive amplification, engage communities, protect brand reputation, and use performance data to optimize content and connect social activity to marketing impact.

Drive enterprise sales growth for cybersecurity software by acquiring new accounts, managing the full sales cycle, exceeding quotas, developing channel partner relationships, and supporting post-sale ROI processes. Maintain Salesforce pipeline and forecasts, present product demonstrations, and collaborate with distributed sales, support, and success teams. The role requires at least five years of cybersecurity sales experience, regional reseller relationships, and up to 50% travel.

Develop and lead full-stack security capabilities for the NodeZero platform, focusing on tripwires, honeytokens, honeypots, and detection logic. Design threat-informed solutions, contribute production Python code, create technical roadmaps, mentor engineers, and collaborate with product, design, and engineering teams. Apply expertise in network security, Windows internals, Active Directory, SMB, WMI, and relational or graph databases to build scalable offensive and defensive security solutions.