Teams at Human Interest

Lead product strategy and roadmap for a dedicated engineering team in the retirement-fintech platform. Define outcomes, measure business impact, prototype rapidly (using AI), partner across design, engineering, operations, revenue, and compliance, and use data to validate decisions and deliver scalable, compliant products.

Lead a team of Payroll Connection Specialists to enable payroll integrations across 400+ providers, meet OKRs and KPIs, resolve escalations, optimize operational workflows, partner cross-functionally on 401(k) contribution processing, and drive continuous improvement and strong customer experiences.

Lead a specialized team to resolve complex, high-stakes customer incidents while building proactive quality-governance frameworks. Drive root-cause investigations, partner cross-functionally to implement engineering fixes, own post-mortems and documentation, and use data to reduce risk and improve SLA performance. Coach and scale talent, enforce accountability, and translate audit findings into training and process improvements.