Teams at Hummingbird Healthcare

Build and maintain secure integrations, applications, and system connections across the enterprise. Monitor security tools, investigate alerts and vulnerabilities, troubleshoot incidents, implement security controls, and automate repetitive tasks. The role also involves supporting service desk escalations, documenting configurations, communicating findings to technical and non-technical stakeholders, and using AI-assisted tools. This is a remote, generalist cybersecurity position requiring independent work across security and IT.

Own and grow relationships with health system clients through either client success or business development. Responsibilities include executive-level discovery and value conversations, pipeline management, renewals, expansions, prospecting, complex deal negotiation, and converting advisory engagements into managed services. The role requires healthcare IT or patient access experience, hands-on Epic experience, strong CRM proficiency, and the ability to work with CFOs, CIOs, and ambulatory operations leaders.

Diagnose client contact-center needs and design, configure, test, and troubleshoot Genesys CCaaS solutions. The role includes call-flow development, self-service automation, UAT, stakeholder discovery, workstream ownership, performance reporting, implementation support, standardization, and peer mentoring across healthcare client engagements.