Imprivata Offices

Manage strategic customers using Imprivata’s Privileged Access Security solutions. Drive value realization, adoption, renewals, expansion, and customer satisfaction through success planning, business reviews, executive relationship management, and cross-functional issue resolution. Maintain account plans and health metrics in Gainsight, communicate customer insights to leadership, and support customer advocacy and marketing initiatives.

Generates qualified sales pipeline through outbound prospecting and inbound lead qualification. Conducts multichannel outreach, researches target accounts, qualifies prospects, maintains Salesforce records, and partners with Account Executives on territory strategy and opportunity follow-up. The role engages decision-makers, tracks performance metrics, provides market and campaign feedback, and contributes to revenue growth while developing foundational sales skills.

Manage end-to-end subscription renewals for an assigned customer portfolio, including renewal opportunities, proposals, quotes, forecasts, negotiations, and risk identification. Collaborate with Sales, Customer Success, Finance, Legal, Sales Operations, and channel partners to support retention, upsells, multi-year agreements, and cloud transitions. Maintain accurate Salesforce renewal data and communicate product value to customers and stakeholders.