Jobs at inKind

Lead growth marketing across lifecycle automation, consumer subscriptions, B2B performance marketing, brand, acquisition, retention, and marketing systems. Build behavior-based campaigns, launch subscription programs, optimize paid and owned channels, improve customer lifetime value, and establish scalable experimentation and reporting. Partner cross-functionally with Product, Engineering, Data, Sales, and Operations while leading marketing execution and team development.

Evaluate restaurant funding opportunities by analyzing financial statements, cash flow, liquidity, sales trends, obligations, and operational risks. Recommend funding terms, approve or decline transactions within delegated authority, document underwriting decisions, lead diligence, verify funding conditions, and identify potential fraud. Partner with Product, Engineering, and Data teams to improve underwriting standards, automated workflows, reporting, and risk-based decision-making.

Manage a portfolio of restaurant partner accounts in default, leading outreach, negotiations, payment plans, settlements, restructures, and recovery resolutions. Review contracts, issue default notices, coordinate with Legal on escalations and litigation support, maintain UCC-1 documentation, track recovery metrics, and ensure audit-ready records. The role requires commercial judgment, financial negotiation skills, relationship management, CRM proficiency, and cross-functional collaboration.

Owns user engagement, retention, and lifecycle marketing for millions of diners. Develops segmentation, cohorts, experiments, personalized campaigns, and cross-channel engagement programs. Analyzes datasets independently, measures campaign performance, and optimizes initiatives to increase user lifetime value. Builds agent-driven marketing infrastructure, prompts, playbooks, documentation, and campaign guardrails while partnering with designers, engineers, analysts, and creative teams.

Lead technical accounting, financial reporting, close processes, audits, internal controls, and accounting policy development. Research complex U.S. GAAP matters, prepare technical accounting memoranda, evaluate transactions, improve accounting systems and workflows, and partner with Finance, Legal, Operations, Product, and Technology. Support financial statements, reconciliations, tax filings, due diligence, financing activities, and strategic initiatives while mentoring accounting team members.

Operate and improve finance and accounting workflows across NetSuite, spreadsheets, SQL, integrations, and related systems. Responsibilities include transaction categorization, journal entries, reconciliations, reporting, close support, data validation, CSV imports, exception handling, troubleshooting, process automation, ad hoc analysis, and documentation. The role partners with Finance, Accounting, Product, Engineering, and Data teams to improve accuracy, scalability, and efficiency.

Qualify inbound restaurant leads, conduct discovery conversations, assess partnership fit, and move qualified opportunities through the sales funnel. Maintain accurate Salesforce pipeline records, follow up with inactive leads, track KPIs, report conversion rates, and identify process improvements. The role also provides feedback on lead quality and trends to support marketing and demand generation efforts.

Coordinate onboarding, configuration, and training for restaurant partners using inKind’s platform. Serve as the primary contact during launch, manage project and maintenance queues, resolve inquiries, and act as a product implementation subject matter expert. Collaborate with internal teams to improve partner processes and build strong external relationships.

Creates and manages visual assets for marketing campaigns, social media, email, digital advertising, and in-store materials. Maintains brand guidelines, presents concepts, incorporates stakeholder feedback, and collaborates with marketing and product teams. Manages multiple projects and timelines while exploring AI-driven design tools and workflows. Requires strong brand, campaign, digital, visual, conceptual, and typographic design expertise.

Build and scale the Account Management operating system, including partner-growth playbooks, lifecycle processes, sales methodology, automation, reporting, training, and technology improvements. Partner cross-functionally with Sales, Product, Engineering, Operations, and Account Managers to improve renewals, funding, expansion, retention, and partner health. Develop KPIs, experiments, feedback systems, and scalable workflows that increase commercial effectiveness and reduce manual work.

Leads the strategy, execution, governance, and performance of major strategic partnerships. The role coordinates executive stakeholders across product, engineering, finance, marketing, legal, compliance, operations, and commercial teams; manages partnership economics, integrations, launches, risks, and KPIs; and develops scalable operating models, governance frameworks, and expansion opportunities.

Lead inKind’s marketing strategy and organization through hyper-growth, combining brand building, consumer acquisition, lifecycle marketing, retention, analytics, product marketing, and partnerships. Own growth metrics, brand positioning, experimentation, marketing investment, and cross-functional alignment while building scalable teams, systems, and capabilities. The role requires transforming inKind into a nationally recognized, category-defining consumer brand in hospitality and loyalty.