Teams at Iron Mountain

Accurately enter large volumes of record numbers and associated data to meet daily production goals. Support records management by sorting, scanning, categorizing files, and creating labels. Maintain high accuracy, meet strict deadlines, and uphold organizational standards for client records handling and data entry quality.

Manage outsourced project partners and third-party vendors to ensure on-time, on-budget delivery. Coordinate stakeholders, align scope and expectations, monitor vendor performance, track deliverables, identify and mitigate risks, and resolve operational issues to meet client outcomes and quality standards.

Lead Level 3 application support and root-cause analysis for cloud-based solutions, manage incidents/on-call rotations, monitor observability tooling, collaborate with engineering/DevOps/product teams, drive automation and improvements, and own technical projects to maintain platform stability and client relationships.