Jobs at Juniper Square

Provide technical assistance to B2B customers via phone, email, and chat; troubleshoot product issues; build product and industry expertise; collaborate with Customer Success, Product, and Engineering; document processes; advocate customer feedback; and contribute to cross-functional projects and team learning.

Lead FP&A partnership for Fund Administration and Customer Success, owning budgeting, forecasting, headcount planning, variance analysis, revenue and margin modeling, and financial reporting. Partner with department leaders to guide hiring, spending, and operational investment decisions. Maintain Pigment models, improve FP&A processes, support company-wide revenue planning, and contribute to board reporting, investor materials, and operating reviews.

Part-time fund administration intern supporting fund accounting, financial statement schedules, reconciliations, work papers, checklists, analytical reporting, process improvements, and annual audit preparation. The role collaborates with fund accounting and cross-functional teams to deliver accurate client and investor deliverables while gaining experience in private-market fund administration and financial technology.

Owns long-term technical success for strategic institutional accounts. Leads technical discovery, integrations, configuration, training, implementations, workflow optimization, feature adoption, and issue resolution. Partners with customer success, data architecture, product, and internal teams while influencing the product roadmap. Builds trusted relationships with technical stakeholders and translates business goals into scalable technical solutions and AI-driven workflows.

Sell Juniper Square’s SaaS platform and fund administration services to upper mid-market and institutional venture firms. Responsibilities include self-sourcing pipeline, consultative discovery, multi-stakeholder deal execution, forecasting, executive relationship management, solution positioning, AI-enabled selling, and collaboration with sales, solutions engineering, fund solutions, and customer success teams.

Leads and develops a team of four Account Executives selling technology and fund administration solutions to venture capital firms. Owns quota attainment, pipeline creation, territory strategy, forecasting, deal coaching, hiring, and GTM development. Builds VC ecosystem relationships, supports strategic deals, drives industry presence, and partners cross-functionally with Marketing, Partnerships, and Sales Operations to expand Juniper Square’s market share.

Leads engineering strategy for platform systems, including modularizing a Python/FastAPI monolith, advancing AI-native development, enabling AI feature delivery, and strengthening application security. Oversees identity, audit logging, API and MCP gateways, reliability, and shared services. Manages engineering managers and senior engineers, drives organizational alignment, reduces technical debt, recruits talent, and builds secure, high-velocity developer platforms.

Manage and negotiate commercial contracts supporting sales and go-to-market teams, including NDAs, SaaS agreements, DPAs, service agreements, and SOWs. Review vendor agreements, ensure compliance, maintain contract management data, coordinate stakeholders, support contract playbooks and workflows, and train teams on contracting processes. The role requires independent judgment, strong communication, and experience handling software and professional services agreements involving privacy, security, intellectual property, and data rights.

Own a technically complex product domain spanning shared capabilities, data, or infrastructure. Define vision, strategy, roadmaps, success metrics, and adoption plans while prioritizing opportunities against engineering capacity, risk, and business goals. Lead cross-functional collaboration, influence architecture decisions, evaluate emerging technologies including AI, and drive reliable internal product adoption. The role requires strong technical communication, autonomy, stakeholder management, and at least eight years of product management or similar experience.

Manage onboarding for fund administration clients, including fund accounting and reporting setup, client implementation relationships, data reconciliation, workspace configuration, and quality control. Lead cross-functional onboarding projects, provide technical accounting expertise, improve workflows, and identify product enhancements. The role also includes people management, customer data migration, system implementation, and supporting complex private equity, venture capital, and real estate fund structures.

Leads program management across the engineering organization, including complex enterprise implementations and client-facing delivery. Builds and manages a team of program managers, establishes PMO governance and reporting standards, drives executive communication, and oversees strategic initiatives, risks, roadmaps, and resource planning. The role remains hands-on with high-stakes programs and develops AI-powered workflows and tooling for scalable program tracking and reporting.

Own end-to-end product design for a core B2B SaaS product area, simplifying complex financial workflows and designing AI-powered features. Conduct user research, interpret analytics, collaborate with product and engineering teams, ensure high-quality handoffs, and strengthen the design system. The role requires autonomous execution, strong communication, enterprise UX expertise, and fluency with modern design and AI tools.

Manage complex billing operations, including contract interpretation, invoice and credit memo processing, invoice reviews, customer billing inquiries, cash application, collections follow-up, and AR aging monitoring. Guide teammates on billing workflows, collaborate with Deal Desk and Fund Admin/CX, and support process improvements within Zone. The role also uses Salesforce, AI productivity tools, and Excel to improve billing accuracy and efficiency.

Lead reliability and observability efforts across the org: design and maintain Kubernetes and AWS infrastructure, build CI/CD pipelines, drive IaC standards (Terraform/Crossplane), partner with 16+ teams to roll out tools and processes, participate in on-call rotation and incident response, and use AI tools to accelerate work.

Own global compensation and equity programs, including market pricing, salary bands, annual rewards cycles, bonuses, equity grants, and pay equity analysis. Partner with Finance, Talent Acquisition, and People teams on data-backed recommendations, executive and international compensation, Board approvals, and compensation workflow automation.

Manage a portfolio of 220+ mid-market customer accounts after onboarding. Drive product adoption, customer health, retention, renewals, and expansion through strategic, digital, and AI-enabled engagement. Monitor usage trends, identify risks, support escalations, advocate for customer needs, and collaborate cross-functionally on improvements. The role requires strong communication, customer data analysis, prioritization, SaaS customer success experience, and comfort using AI tools and evolving technologies.

Own revenue operations for the Fund Administration business, including Salesforce health, renewals, forecasting, pipeline reporting, dashboards, process governance, automation, and cross-functional operating cadences. Partner with Fund Administration, Sales, Customer Success, Marketing, and Finance to improve revenue processes, pricing, compensation, territories, quotas, and data integrity. Use AI and revenue technology to streamline workflows, improve reporting, and support scalable growth.

Owns GTM enablement within Revenue Operations, including onboarding, training, certification, continuous learning, content management, coaching support, and LMS administration. Translates product, pricing, process, and market changes into actionable seller resources. Builds reporting connecting enablement activity to GTM performance, supports revenue process improvements, and uses AI to accelerate content creation, insights, and workflows.

Own go-to-market strategy, positioning, messaging, launches, sales enablement, competitive intelligence, and customer research for Juniper Square’s fund administration business. Partner closely with Sales, Product, Customer Success, and Growth Marketing to accelerate pipeline, upsell, cross-sell, and adoption. Maintain expertise on fund administration buyers, experts, reference clients, and market dynamics while using AI tools to improve research and content production.

Lead end-to-end operations for junipersquare.com including CMS governance, production publishing, technical SEO, AEO/GEO monitoring, AI-driven workflows, performance reporting, and cross-functional project ownership. Drive site health (Core Web Vitals, speed, uptime), manage agencies, and translate analytics into a content and optimization roadmap.