Jobs at Kalahari Resorts & Conventions

Lead and support front-of-house banquet and beverage teams to plan and execute large-scale events. Manage staffing, timelines, SOP adherence, safety, sanitation, and guest service. Collaborate with catering, kitchen, and sales; train and coach associates; monitor cleanliness and basic P&L and budget responsibilities. Nights, weekends, and holidays required.

Lead and coach front-of-house associates to deliver exceptional guest food and beverage service, enforce policies and standards, assist operations as needed, perform training and development, and maintain equipment and cleanliness. Support restaurant leadership and complete administrative duties to ensure consistent product quality and guest satisfaction.

Support the Director of Sales by driving group, event, and corporate bookings; mentor and manage sales staff; build client relationships; oversee conventions, weddings, and special events; coordinate with operations and catering for seamless execution; maintain CRM records, analyze sales data, and assist with budgeting and forecasting to meet revenue goals.

On-site Senior Sales Manager responsible for soliciting, developing, and maintaining group accounts through direct sales to meet and exceed financial targets. Key duties include prospecting, building client relationships, negotiating and managing contracts, and closing group business. Requires hospitality sales experience and local market knowledge (Austin) preferred.

Supervise front-of-house operations at Double Cut Steak House: lead, train, and coach associates; enforce policies and service standards; fill in as needed; maintain equipment and cleanliness; support managers with administrative duties to ensure exceptional guest experience and efficient restaurant operations.

Provide administrative and systems support for Sales & Catering, process contracts and files, handle client inquiries and coordination, assist with operational standards and marketing/direct sales activities, and ensure smooth communication among sales team and resort departments.

Serve as the first point of contact for Banquets associates, clients, and internal partners. Handle incoming communications; prepare and maintain event files (BEOs, menus, timelines); support event planning (room setups, linen/equipment, signage); assist with staff scheduling and payroll tracking; and manage post-event documentation, billing support, incident notes, and lost-and-found routing to ensure smooth event execution.

Set up, refresh, tear down, and maintain meeting and banquet spaces per Banquet Event Orders (BEOs). Ensure cleanliness, arrange AV and meeting equipment, support guests and team members, and store equipment properly. Provide attentive, courteous service and perform additional duties as assigned.

Provide on-site emergency medical care and first aid to guests, associates, vendors, and contractors at Kalahari resorts. Maintain first-aid stations and supplies, complete incident reports, follow licensing and safety regulations, communicate incidents to the Corporate EMS & Safety Manager, and work evenings, weekends, and holidays as scheduled (PRN, no guaranteed hours).

Manage the resort EMS department, ensure prompt professional emergency response, document and investigate guest and associate incidents, maintain incident records, assist corporate claims, perform guest follow-ups, and lead and train EMS staff to maintain health and safety standards.

Lead and manage all Rooms Division operations (Front Office, Housekeeping, Laundry, Concierge, Bell/Valet), hire and develop department leaders, oversee budgets and occupancy/revenue metrics, ensure service standards and guest satisfaction, and participate on the executive committee.

Manage and coordinate all aspects of group events from planning through on-site execution. Serve as primary liaison between clients, resort departments, and vendors; oversee room setups, AV, banquet requirements, and logistics; resolve issues, support associates, and recommend upsells to optimize revenue.

Lead HR strategy and operations for resort/convention properties: recruit, onboard, develop talent; manage compensation, benefits, compliance (OSHA, FMLA, workers' comp), employee relations, training, HRIS/ADP systems, and succession planning to foster an inclusive, high-performing workplace.

Oversee cabana operations and VIP services, ensure guest satisfaction, enforce food & beverage standards, maintain equipment, and coach staff to deliver exceptional guest experiences.