Teams at Keeper Security, Inc.

Own and execute Keeper’s analyst relations program, including analyst evaluations, briefings, questionnaires, calendars, documentation, and stakeholder workflows. Serve as a technical cybersecurity representative, translating product architecture, security controls, integrations, roadmap, and differentiation into clear narratives. Partner with Product, Marketing, PR, Engineering, and leadership, prepare subject-matter experts, synthesize analyst feedback and competitive insights, and apply market intelligence to go-to-market initiatives.

Provide technical support to enterprise clients through phone, email, and chat. Resolve account, platform, authentication, permissions, and operating-system issues; manage ticket queues and response times; conduct onboarding and product training; de-escalate customer concerns; escalate complex cases; and collaborate with internal teams on product updates, security protocols, and operational projects.

Owns go-to-market governance, CRM data quality, territory and account changes, process compliance, reporting, operating cadences, and cross-functional initiatives. The role establishes standards, audits adherence, manages data quality scorecards, partners on Salesforce automation, and presents recommendations to GTM leadership. Requires strong Salesforce data-model knowledge, analytical and project management skills, stakeholder influence, and experience leading analysts in a B2B SaaS environment.