Jobs at KLA

Provides customer-facing application support for semiconductor manufacturing software within KLA’s MACH division. Responsibilities include onsite and remote support, product demonstrations, user training, issue tracking, troubleshooting, and collaboration with product management, engineering, applications, R&D, sales, and marketing teams. The role is primarily onsite at customer locations and involves 15–30% travel to other sites. Candidates should have a relevant master’s degree, pattern image processing knowledge, Linux and programming experience, and strong communication skills.

Provides technical customer support for semiconductor inspection products through demonstrations, product adoption, troubleshooting, training, and yield-improvement solutions. Develops customer applications, test plans, characterization studies, best-known methods, applications notes, and technical publications. Collaborates with engineering, sales, marketing, global applications teams, and customer engineers while supporting new product introductions, beta testing, and customer-site activities requiring more than 30% travel.

Supports advanced semiconductor inspection equipment at customer manufacturing sites. Troubleshoots, diagnoses, repairs, and maintains sophisticated electrical, electronic, electro-mechanical, and mechanical systems. Performs installations, upgrades, and modifications; partners with customers to improve performance and reduce downtime; documents service activities; supports service teams; prepares reports and quotations; and collaborates with engineering on recurring issues.

Provides customer-facing application support for semiconductor modeling and software solutions. Responsibilities include onsite and remote support, product demonstrations, end-user training, issue tracking, technical troubleshooting, and cross-functional collaboration with engineering, product management, sales, marketing, and R&D teams. The role serves as the technical interface between customers and internal teams and requires frequent onsite work and travel between customer locations.

Provide on-site and remote technical support for FAST/Films semiconductor equipment: diagnose, troubleshoot, repair board- and system-level issues, prepare field reports and quotes, collaborate with installation teams, and minimize customer downtime while working independently in cleanroom environments (~50% on-site).

Provide on-site and remote technical support for Surfscan semiconductor tools: diagnose, troubleshoot, and repair board- and system-level issues; minimize customer downtime; prepare field service reports and quotes; assist installations and train other engineers; work independently and spend at least half time at customer sites/cleanrooms.

Provide field service and technical support for KLA PCB/Orbotech systems: system commissioning, breakdown repairs, preventative maintenance, customer interfacing, and detailed diagnostics of pneumatic, vacuum, electronic, and computer components. Maintain field reports and represent company values.

Support characterization and adoption of EBeam inspection systems: design and run experiments, collect and publish results, optimize customer processes in fabs, provide training, troubleshoot and escalate, support pre-sale and post-sale activities, and report new applications to marketing. Frequent customer site work and cross-team collaboration required.

Characterize new eBeam systems and features by designing experiments, collecting data, and publishing application notes. Support product adoption and process optimization at customer fabs, provide training, troubleshoot and escalate issues, support pre- and post-sales activities, demonstrate products, and report new applications to marketing. Frequent onsite work with customers and cross-functional teams.

Support customers and internal teams on overlay metrology (eBeam/optical) by applying metrology and process characterization expertise. Lead projects end-to-end, perform complex data and image analysis, present findings to customers, and collaborate cross-functionally. Travel domestically and internationally as needed. Requires advanced degree in Engineering or Physics.

Provide field service support for semiconductor manufacturing systems including commissioning, breakdown repairs, preventative maintenance, and customer-facing technical support. Troubleshoot RF, pneumatic, vacuum, electronic, PLC/DeviceNet and computer issues to component level, complete field reports, and recommend product/process improvements. Work autonomously in fab cleanrooms and travel frequently to customer sites.

Provide customer-facing technical support and applications development for SensArray metrology tools in semiconductor fabs. Develop application methodologies, run evaluations and demos, analyze process/equipment data, maintain tool uptime, collaborate with cross-functional teams, and produce technical content. Travel up to 40% to support customers and drive adoption, satisfaction, and revenue.