Teams at KLA

Provides onsite customer service, troubleshooting, repair, preventive maintenance, upgrades, and technical support for complex semiconductor manufacturing equipment. Coordinates with customers and internal teams to minimize equipment downtime, documents service activity in CRM systems, manages inventory and quotes, supports installations, trains customers and colleagues, and performs work in cleanroom environments. Requires strong electro-mechanical, electronic, software, optical, networking, and communication skills.

Support semiconductor customers in lithography process optimization and adoption of MACH Analytics software. Develop product applications, run characterization and test plans, produce documentation and BKMs, resolve hardware/software issues, perform demos/training, and collaborate cross-functionally during NPI and factory startup. Travel ~25% to customer sites.

Provide technical expertise for semiconductor wafer inspection products through customer demonstrations, installations, troubleshooting, rapid prototyping, and product characterization. Support sales by assessing customer requirements, developing test plans, collecting/analysing data, producing best-known methods and training materials, and publishing application results. Role requires cross-functional collaboration and travel to customer sites.