Teams at KLA

Provides customer-facing application support for semiconductor manufacturing software within KLA’s MACH division. Responsibilities include onsite and remote support, product demonstrations, user training, issue tracking, troubleshooting, and collaboration with product management, engineering, applications, R&D, sales, and marketing teams. The role is primarily onsite at customer locations and involves 15–30% travel to other sites. Candidates should have a relevant master’s degree, pattern image processing knowledge, Linux and programming experience, and strong communication skills.

Provides technical customer support for semiconductor inspection products through demonstrations, product adoption, troubleshooting, training, and yield-improvement solutions. Develops customer applications, test plans, characterization studies, best-known methods, applications notes, and technical publications. Collaborates with engineering, sales, marketing, global applications teams, and customer engineers while supporting new product introductions, beta testing, and customer-site activities requiring more than 30% travel.

Supports advanced semiconductor inspection equipment at customer manufacturing sites. Troubleshoots, diagnoses, repairs, and maintains sophisticated electrical, electronic, electro-mechanical, and mechanical systems. Performs installations, upgrades, and modifications; partners with customers to improve performance and reduce downtime; documents service activities; supports service teams; prepares reports and quotations; and collaborates with engineering on recurring issues.